Alexis Mazongwe

Customer service representative with 5+ years of experience in customer relations and office
administration. Personally handled calls daily (sales, tech support and customer service) ensuring a 25%
increase in customer satisfaction. Experienced administrative assistant with training in a wide range of
office administration tasks. Able to work under pressure and collaborate with a team. Successful record of
fielding phone calls, providing information to clients and acting as liaison between departments.

Customer Relations Officer
Micro Logistico Kappa
Luanda, Angola
Aug 2019 - Jan 2023 ( 3 years 6 months )
Exceeded quantitative metrics on customer satisfaction, customer retention, and enquiry volume.
Grew customer accounts by 10% in the first six months through exceptional customer service and
effective sales techniques.
Actively maintained and updated customer accounts on a regular basis. Quickly triaged incoming
calls, and escalated calls when necessary.
Actively worked to display a courteous and empathetic attitude towards customers.
Collaborated with internal teams (e.g sales, senior management) to address customers' needs.
Created sales plans to generate revenue.
Attracted customers by promoting the product and company positively, answering questions and
addressing concerns as they arise.
Recommended possible products to meet the customers' needs.
Managed customer relations on ongoing basis to maximize customer retention.
Made customers aware of current and new programs and services.
Communicated directly with customers to ensure that their experience was pleasant, productive,
and memorable as well as mediate any situations that may have escalated.
Built long-term relationships with key clients.

Eduvos (Formerly Known As Midrand Graduate Institute)
Bachelor Of Commerce In Law
Midrand Graduate Institute
Jan 2012 - Nov 2014