Ali Aboshamah

I am Ali Aboshamah, an automotive engineer with solid experience in automotive
after sales as an advisor and team leader. Seeking a challenging opportunity in a
reputable company where my academic background and interpersonal skills are
well developed and utilized.

Senior Bodyshop Advisor - Kasrawy Group - Nissan Auto-Egypt, Gizah,
Egypt.
July 2018 - October 2021
Responsible for :
• Handling customer complaints within the bounds of authority.
• Keeping appointments and deadlines
• Securing regular customer relations.
• Communication between the reception area, parts department, workshop and
customers.
• Organizing customer reception and flow of work.
• Achieving CSI Targets.
• Opening Workshop orders (WIP) .
• Following up with warranty department in regard to customers'
warranty/goodwill.
• Ensures responsibilities of the Service Reception are carried out according to the
official service guidelines.
• Creating repair quotations.

• Repair quotations and sub quotations professional and successful discussion
with insurance employees with a clear documentation according to the
insurance laws.
• Communicate the repair progress with workshop to provide and maintain
projected timeline for repairs with an appropriate delivery date according to
manpower, capacity and spare parts availability.
• Follow up with team leaders to inform progress of repairs and ensure that the
completed vehicle repairs are done according to the main dealer specifications.
• Review the running repair costs and ensure that the repair is done according to
the repair cost.
• Update repair status of vehicles on computer and created work details for
billing.
• Meeting monthly target according to the service center business plan.
• Closing repair orders according to the per-agreed repair quotations and subquotations.
• Carrying out final inspection process before final delivery. 
Service Advisor - Ghabbour Auto. , Gizah, Egypt.
July 2017 - July 2018
Responsible for :
• Handling customer complaints within the bounds of authority.
• Keeping appointments and deadlines
• Securing regular customer relations.
• Communication between the reception area, parts department, workshop and
customers.
• Organizing customer reception and flow of work.
• Achieving CSI Targets.
• Opening Workshop orders (WIP) .
• Following up with warranty department in regard to customers'
warranty/goodwill.
• Ensures responsibilities of the Service Reception are carried out according to the
official service guidelines.
Bodyshop Team Leader - Aboughaly Motors, Cairo, Egypt
January 2016 - June 2017
Responsible for :
• Supervise paint workshop in terms of man power, facility and material.
• Monitor paint tools and materials inventory and report the need for
replenishment.
• Communicate with the spare parts department to check for the required spare
parts availability, check for N.A parts.
• Repair quotations and sub quotations professional and successful discussion
with insurance employees with a clear documentation according to the insurance
laws.
• Reviewing and load the repair orders to the workshop team leaders and
informing them with the repair time plan and delivery date.
• Communicate the repair progress with advisors to provide and maintain
projected timeline for repairs with an appropriate delivery date according to
manpower, capacity and spare parts availability.
• Follow up with team leaders to inform progress of repairs and ensure that the
completed vehicle repairs are done according to the main dealer specifications.
• Review the running repair costs and ensure that the repair is done according to
the repair plan.
• Update repair status of vehicles on computer and created work details for
billing.
• Perform safety precautions to prevent hazardous conditions within repair facility
• Increasing technicians and workshop utilization, efficiency and productivity.
• Meeting monthly target according to the service center business plan.
• Creating work in progress WIP, Cost analysis and Workshop KPI sheets on daily
basis.
• Closing repair orders according to the pre-agreed repair quotations and subquotations.
• Carrying out final inspection process before final delivery.
Automotive Team Leader - Egyptian Armed Forces (Vehicles Dept.),
Alexandria, Egypt.
April 2013 - October 2015
· 
Working as a repair platoon leader with 1st lieutenant rank.
Key Responsibilities:
• Maintenance planning.
• Leading maintenance crews.
• Reporting to the HQ.

B.Sc. Automotive Engineering - Helwan University, Cairo, Egypt
September 2007 - July 2012
• Graduation grade: Good
• Graduation project: Diesel Turbocharger Design and Control
• Graduation project grade: Excellent