Alka Acca Jacob

I am graduate bachelor of engineering in computer science, having a considerable UAE experienced corporate relationship officer & administration with over 7 years of experience in banking, excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Works effectively with cross-functional teams in ensuring operational and service excellence.

Additionally, I am having

• Stakeholder relationships
• Networking and relationship building
• Relationship cultivation and maintenance
• Relationship building skills
• Client relationship development
• Corporate processes and procedures
• New relationship acquisitions
• Customer relationship management

• Worked as Corporate Relationship Officer to resolve Corporate problems, improve operations and provide exceptional customer service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with corporate customers to understand requirements and provide exceptional good service.
• Developed team communications and information for branch meetings.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from protecting company reputation and loyal client base.
• Monitored social media and online sources for industry trends.
• Streamlining salary upload process in system

2012                                                                            BE – Computer Science and Engineering from Anna University, Chennai

2008                                                                            HSC from Kerala Higher Secondary Board 

2006                                                                            SSLC from ICSE syllabus