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Dubai
Alois James

Alois James

Customer Service Rep Agent

Tourism / Travel / Hospitality

Dubai, دبي

Social

Services offered

Highly engaging and dedicated Customer Service Representative with over 9years of experience excelling in client relationship management, service
delivery, and operational efficiency within the high-end hospitality and sales
sectors. Proven ability to translate complex client needs into positive outcomes, achieving a 95% guest satisfaction rate at Atlantis the Palm Resort. Expert in conflict resolution, proactive problem-solving, and clear communication. Committed to delivering exceptional, human-centered service and fostering long-term customer loyalty.

Customer service representative
Hospitality
Client relationship management
Sales
Approximate rate: د.إ 35 per hour

Experience

Customer Service and Aviation professional with 9+ years of expertise across hospitality, real estate, and airport operations. Skilled in client relationship management, service delivery, and operational efficiency, with a proven track record of achieving high guest satisfaction and closing successful sales deals. Experienced in conflict resolution, proactive problem-solving, and clear communication, consistently fostering long-term customer loyalty. Adept at working in multicultural environments, managing change in fast-paced settings, and leveraging digital tools (CRM systems, reporting platforms) to enhance performance.

Education

Diploma in Hospitality & Tourism Management (Alosin Academy, Dubai, 2021–2022), with certifications in Hospitality Management, Hotel Front Office Operations, and Food & Beverage Service. This academic foundation provided strong expertise in guest service, operational efficiency, and international hospitality standards, complementing extensive hands-on industry experience.

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