Alolika Mukherjee

A position which presents the prospect of adding value to the company and augmenting my proficiency in the process. A challenging position, which offers me ample opportunity to use my skills and knowledge to the maximum. 
• Flexible and able to adapt easily to new situations and developing workloads
• Professional & approachable telephone manner, can deal with customers at all levels
• Excellent attention to detail and high accuracy levels both numerical and literate
• Logical and methodical approach to working.
• Ability to work on own and as part of a team.
• Clear understanding of all relevant legal obligations and data protection rules.

Experienced and skilled Lead Creative (Supervisor) with over 9 years of expertise in hotel management, front desk operations, and guest service operations. Motivating Leader and trainer with the ability to work in a fast-paced environment demanding organizational, analytical, and interpersonal skills. Provide leadership and direction for all housekeeping activities for the hotel to ensure a high level of cleanliness for both guest rooms and public areas. Ensure housekeeping requests from guests or management are responded to in a timely, friendly, and efficient manner. 

Focuses attention on guest needs, typically relied upon to respond to and resolve issues. Accustomed to handling all administrative duties while ensuring all facets of operations align with organizational strategies and meet defined goals and objectives. Trains and coaches staff, maximizing productivity and operational efficiency while minimizing cost and other expenses. Work independently and collaboratively and communicate effectively with team members at all levels of the organization.

B.A. (Hotel Management) from Edinburgh Napier University, the UK in 2014

ADIHA from International Institute of Hotel Management, Kolkata in 2014

B.Sc. (HMCTT) from Punjab Technical University in 2013