alshazali Badr

 Well-qualified Client server familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Customer Service Assistant & Security guard, Transguard group
01/2022 – present | Dubai, UAE
Answered customer telephone calls promptly and improved on-hold wait times.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints. Created strong value-added relationships with customers, driving business development and profit potential.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Authorised entrance papers, granting building access and recording arrival times to maintain security.
Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.

Education
Al-Amam Al-Hadi College,
Certificate of Higher Education
10/2017 – 05/2021 | Khartom, Sudan Information Technology
Professional development completed in [GIS]