Alvin Pratheep

High motivated and performance‐driven person with high ability to provide valuable ideas that can optimize the Company’s daily activities. Looking to secure a position in the organization that offers challenge & opportunity for my career development & at the same time serve the organization to the best of my capabilities. I believe on team effort & like opportunities of innovations, creativities & facing challenges.

April 2017 -      Senior IT Technical Support 

Dec 2020         Logon Technology, Nagercoil.

• Maintenance and Troubleshooting of Windows 7/10 and Server 2012/2012 R2 and 2016 Operating System.
• Create user accounts, edit user account information, reset user passwords and removed access to the network utilizing active directory.
• Analyzing & repairing problems of Computers & Printers.
• Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
• Create and manage email users and add/remove users to email groups.
• TCP/IP networking and hardware maintenance and repair.
• Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.
• Troubleshooting problems across both Windows and Mac operating system and applications.

Jan 2014 -         IT Technical Support Engineer

Dec 2016          Vcertify IT Solutions, Nagercoil.

• Laptop repairing, installation of new parts / replacement.
• Repairing of tabs / mobiles replacement of touch screen & programming included.
• Hardware & software installation troubleshooting as well other useful application as per demand.
• Ample knowledge in Windows 2003\2008R2, 2012R2 and 2016 Server and Linux Server 7.
• Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches
• Basic Configuration & monitoring of Cisco 2500 and 2600
• Deployment of OS & updates via RIS, SCCM, and MDT.
• Windows Server 2008 Hyper‐V virtualization configuration for servers.
• Installation of CCTV cameras including cable installation & troubleshooting & backup.

Jan 2006 -      Senior Engineer - System Admin 

Nov 2013       Everonn Education Pvt Ltd. Chennai

• Provided technical advice on all aspects of the installation & use of computer systems & networks.
• Supported development and implementation of new computer projects and new hardware installations.
• Configuration of Domain Name Server, Dynamic Host Configuration Protocol, Active Directory Services, Remote
• Installation Services
• Windows Security Patches and Updates for all clients monthly wise using SCCM 2007.
• Creation of share folder and allocating the rights for users in fileserver.
• System Protection, Application Control, and Malware Control through Sophos Endpoint Protection antivirus system
• NAS ﴾Network Attached Storage﴿ Using Atempo software
• Creating policies to maintain secured network with Fort iGATE ﴾310B﴿
• Windows Security Patches and Updates for all clients monthly wise using SCCM 2007.
• Creation of share folder and allocating the rights for users in fileserver.
• System Protection, Application Control, and Malware Control through Sophos Endpoint Protection antivirus system.                             
• NAS ﴾Network Attached Storage﴿ Using Atempo software
• Creating policies to maintain secured network with Fort iGATE ﴾310B﴿
• User desktop remote support trouble shooting ﴾Mini Dame ware, Tight ‐VNC﴿
• Managed company VOIP phone system and extension listings.

Oct 2004 -      Technical Support Engineer

Dec 2005        HCL Infosystems Lt, Chennai.

• Maintenance and Troubleshooting of Windows 98/XP/2003 Operating System.
• Maintenance and Troubleshooting of DELL PowerEdge 180 Server.
• Administration and Hardware Maintenance of Printers, Scanners and Monitors.
• Preparing Service Call Report on Daily, Weekly and Monthly basis.
• Periodic checking of Leased Line, windows update and Antivirus update.
• Maintaining 98% uptime of the PC’s, Servers and Network Devices.
• Assisted in the timely recovery of data lost due to software crash or hardware failure.
• Maintained the timely back-up of important data and management resources
• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

2003            Morning Star polytechnic, Chunkankadai.

                   Diploma in Computer Technology 

2000           Higher Secondary School, Yettacode.

                   Tamilnadu State Board HSC Public Exam 

1998           Government High School, Attoor.    

                   Tamilnadu State Board SSLC Public Exam