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I’m currently working in UAE @ OLAYAN GROUP. FAST FOOD SERVICES LLC UAE (Burger king, Texas chicken and Buffalo wild Wings) IT Field Support Engineer present From 9th Feb. 2016 – till date. (My last date on current contract 23-9-2021)
➢ Bachelors’ degree of computer application BCA. 2011-2014 Nagpur University (India)
➢ CCNA 200-301 (Routing & switching),
➢ MCSA, windows server 2016.
➢ ITIL, V4 service manageme
Desktop / Network and server Support IP Phone Cisco / Avaya andle Forti client /CMS / Dash Board for SDM Manager from NCR
Windows client (windows 12, 16) operating System installation, configuration and troubleshooting Server Hardware support and troubleshooting (Raid Configuration, Virtualization
Active directory administration (user creation, group management, group policy)
POS application installation and support
New Fast Food restaurant setup installation and up-gradation
Call center application management i.e. (SDM client, CRM service, Forty client, Ctrl server, Avaya phone services). Consolidation MIS application support i.e. (ERP,GP,Month end,Year End,Wrong Posting,
Update recipe Promo update and replication and compilation of data on Aloha Server Application
Email Clients Configuration and troubleshooting (Outlook, Outlook for MAC, Mail for Mac,
Networking skills (LAN, WAN and WLAN).