Amna Hadou

l am a customer service specialist with a strong background in Client facing roles. Experienced in greeting visitors, managing calls, scheduling, and handling customer inquiries with efficiency and professionalism. Fluent in Arabic and English, skilled in MS Office, documentation, and administrative coordination. I maintain a polished and presentable appearance, approachable demeanor, and struve to create a positive first impression for the Business I’m representing. 

Real Estate Broker 04/2023 to 08/2024

The Capital Avenue Real Estate

Abu Dhabi, United Arab Emirates

• Guided clients through all steps involved in purchasing and registering their chosen properties.
• Prepared and reviewed contracts, ensuring compliance with legal requirements and
• Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
• Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
• Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.

Freelance Product Description Writer

AL Khair FZC 01/2023 to 03/2023

Dubai, United Arab Emirates

• Executed thorough product research.
• Structured and maintained stock sheets.
• Finalised product listings with images while adhering to strict deadlines.
• Created engaging social media posts to enhance audience engagement.
• Utilized keyword optimization techniques when crafting SEO-friendly content.

Customer Service Representative

Fitness Challenge 10/2021 to 11/2021

Dubai, United Arab Emirates

• Welcomed visitors and introduced them to the event.
• Facilitated the registration and class booking processes for visitors.
• Handled customer complaints and resolved issues promptly and professionally.
• Managed scheduling for personal training sessions and group classes effectively
• Collaborated with team members to enhance customer service practices.
• Educated clients on proper equipment usage for safety and effectiveness.

American High School Diploma, Al NahdaNational School Abu Dhabi 

Business Administration, Human Resource Management Major Amity University Dubai