Amr Tarek

Making the Front Office Up-Selling and sending the final report to Accounts on monthly basis. 

Attending the Credit Meeting with Finance and representing the Front Office Department on a Monthly basis.

Preparing the Hotel Statistic report and send it to the department of Culture and Tourism on monthly basis.

Making the Duty Roster (Weekly) and staff vacation plan (Yearly) for the Department.

Making check in conversations with the Front office team members and sending the reports to HR on Monthly basis.

Making the Front Office Department SOPs and giving daily trainings to the staff. 

Making the yearly Budget for the entire Front office department.

Making Interviews for the new joiners before hiring. 

Nominating Front office staff by making stories for them for “Hero of the Month” on monthly basis.

Giving briefing for the team on daily basis.

Taking care of the Finance issues related to the Front Office by coordinating with the Accounts department and handling their emails. 

   Handling guest complains and add them to the report.

Handling general complains (all the departments) in the Hotel for the entire shift

Meeting IHG members and VIP guests and greeting them upon their arrival.

Meeting all DCT inspectors and making tours with them during their inception on all hotel restaurants and facilities. 

Relieving the Night Manager and handling the operating during the night.

Giving training to the reception staff and helping them to learn more about the operation.

Playing the role of Guest Service Manager (Assistant Front Office Manager) position in the Front Office for more than three continues years and always representing the FO and being in charge for it’s operation during the absence of FOM many times during the FOM vacation.

Updating the FO department SOP and brand standards on yearly basis and sharing them with the FO team on daily briefings by making role plays and training the new team members (DMs, GRM, AGRM, Reception Agents and Supervisors) for the operation.

Supporting hotel room revenue by brining several businesses leads to Sales and having contacts for bookings.

Taking care of most of the administration reports belong to FO and always making sure to complete and send them before deadline on monthly basis.

-Supporting in driving the Heartbeat and GSI scores and making sure to achieve our monthly and yearly targets.

Attending morning OPS & & PNL & Over booking & Revenue & Score Card & Rooms meetings and present the FO Department accordingly. 

Making sure to reply to all guests social reviews, Heartbeat surveys, Booking.Com and TripAdvisor on daily basis. He is taking care of the (Club revenue, Up-selling, Manager Score card) reports on monthly basis.

Doing the approval of points for business rewards requests for Sales Team and monthly points distribution for FO Team in the absence of FOM.

-aking care of the FO department schedule on weekly basis and arranging the vacation Plan on Yearly basis and taking care of the Quarter check in conversation for the FO team.

 Supporting FOM in replying and closing the IHG Web Guru cases and doing the approvals for the DocMX Task Summary. 

Taking care of preparing and updating the FO Risk Assessment & hotel OSH policy and attending the DCT meeting during their audit with the H&E Manager and HODs .

Taking care of the Mandatory IHG online Trainings for the entire FO Team and following up for completing them before deadline. 

Replying to all guests for the upcoming stays before their arrival and post farewell Emails after their departure related to RIMS linked to his Email. 

Taking care of the Department recruitment by making interviews and following up the hiring with HR during the absence of FOM.

Supporting the quality Manager in some her tasks during her last vacation by taking care of updating and sending the Heartbeat monthly report and Heartbeat action plan and reading the hotel glitches, presenting the HB & social reviews during the HOD morning OPS meeting.

Making nominations stories for Front Office Team for our quarters on monthly basis. 

Making the Front Office Up-Selling and sending the final report to Accounts on monthly basis. 

Attending the Credit Meeting with Finance and representing the Front Office Department on a Monthly basis.

Preparing the Hotel Statistic report and send it to the department of Culture and Tourism on monthly basis.

Making the Duty Roster (Weekly) and staff vacation plan (Yearly) for the Department.

Making check in conversations with the Front office team members and sending the reports to HR on Monthly basis.

Making the Front Office Department SOPs and giving daily trainings to the staff.  

Making the yearly Budget for the entire Front office department.

Making Interviews for the new joiners before hiring. 

Nominating Front office staff by making stories for them for “Hero of the Month” on monthly basis.

Giving briefing for the team on daily basis.

Taking care of the Finance issues related to the Front Office by coordinating with the Accounts department and handling their emails. 

   Handling guest complains and add them to the report.

Handling general complains (all the departments) in the Hotel for the entire shift

Meeting IHG members and VIP guests and greeting them upon their arrival.

Meeting all DCT inspectors and making tours with them during their inception on all hotel restaurants and facilities. 

Relieving the Night Manager and handling the operating during the night.

Giving training to the reception staff and helping them to learn more about the operation.

Bachelor of Mass Media communication (English Section)

Must University(2008-2011)

Pyramids Language School (2000-2008)

La Rose De Lisieux Language School (1995-2000)