Anukul Goel

Dynamic and results-oriented Sales Coordinator with a passion for delivering excellence in customer service within the hospitality industry. Currently serving as a Cluster Sales Coordinator for Aloft + Element Hotel and Aloft Dubai South, adept at employing a proactive approach to maintain and nurture partnerships while consistently exceeding business targets. Proficient in leveraging MS Excel to track and analyze data with precision, ensuring efficient operations. As an introvert with a curiosity for exploring diverse cultures, I bring a unique perspective to fostering meaningful connections and driving business growth.

Key Responsibilities:

• Handling and assisting sales activities for a cluster of three Marriott properties, including Aloft and Element Meaisam, and Aloft Dubai South.
• Maintain accurate records of hotel occupancy and implement strategic actions to optimize revenue generation.
• Manage leisure group bookings, including reservations, payments, and ensuring seamless operations using Opera system.
• Utilize Excel to track and analyze group business, ensuring efficient management and timely responses to inquiries.
• Foster positive relationships with sub-departments to ensure the smooth execution of group events and bookings.
• Handle incoming business inquiries via telephone, email, OneSource, and Cvent channels, qualifying leads and coordinating with relevant team members for follow-up.
• Lead long-stay business initiatives for Element Meaisam, including lead qualification, negotiation, and conversion, contributing significantly to the hotel's long-stay revenue stream.
• Conduct competitor analysis to stay informed about rates offered by compset hotels and inform pricing strategies accordingly.
• Responsible for managing the long-stay segment for three hotels, driving a 15% increase in occupancy from May 2023 to present.
• Generate weekly reports for the Director of Sales (DOS) on group and long-stay business performance.
• Prepare contracts and manage administrative tasks related to group bookings, ensuring accuracy and compliance.
• Provide support to team members with system-related assistance in Opera and Excel.
• Manage FIT-leisure bookings by issuing flash sales and implementing stop sales based on current demand.

Achievements:

• Offered a job after fours months of internship as an Cluster Sales Coordinator.
• Secured 100% score on the ( BDRC ) shopper calling to check that the representative is aligned with the brand standards
• Trained and mentored two cross-trainees and one intern, effectively preparing them for sales roles within the organization.
• Secured five positive reviews from long-stay clients on TripAdvisor, highlighting exceptional service and accommodations.

• Post-Graduation in Service Operations Management - 2022 - 2023

Indian School of Hospitality, Gurugram

• Bachelors in Hotel Management and Catering Technology - 2018 - 2022

Institute of Hotel Management, Meerut