Arfad Ashraf

Cratis International Trading LLC, Dubai
IT Support Engineer cum Coordinator

• Coordinating and collaborating with IT staff for scheduling work and maintaining standards and functionality.
• LAN configuration and troubleshooting.
• Installing and configuring POS Software and Cratis ERP Software.
  Troubleshooting hardware and software issues.
• Installing, configuring, and troubleshooting  printers, PDT, and Thermal printers.
• Providing training, demos, and technical support to clients.
• Assisting Software Developers in resolving technical issues during the software development process.
• Coordinating with the sales team and providing market information.
  Diagnosing software, hardware, and network issues for clients and staff.
• Setting up new workstations and providing on-site and remote technical support.
• Tracking and managing work records.
  Emirates Dial, Dubai
  till Oct 2021 
  Technical Support Engineer
• Installing and configured computer hardware, operating systems, and applications.
• Provided support and maintained procedural documentation and reports.
• Set up new user accounts and profiles and handled password issues.
• Conducted electrical safety checks on computer equipment.
  Installed and upgraded antivirus software.
• Organized and maintained personnel records.
• Created regular reports and presentations, including recording sick or maternity leave.
• Assisted the payroll department with relevant employee information (e.g., leaves of absence, sick days, and work schedules).
• Managed office supplies stock, placed orders, and prepared expense reports.
  Organized a filing system for important and confidential company documents

Bachelor of computer application