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Arfad Ashraf

Arfad Ashraf

Working as an IT Support Engineer

Services provided: ERP , Network Administration , Desktop Application Services , Windows Server , Networking, Hardware & System Admin , Network Programmers , ERP / CRM / SCM

Technology / Internet

Dubai, دبي
د.إ250 / hour
Approximate rate

Social

About Arfad Ashraf:

Dedicated and results-oriented IT Support professional with a creative problem-solving ability and a strong commitment to meeting goals. Seeking a position in IT Support to contribute my skills and expertise for the growth and success of the company

Experience

Cratis International Trading LLC, Dubai
IT Support Engineer cum Coordinator

  • Coordinating and collaborating with IT staff for scheduling work and maintaining standards and functionality.
  • LAN configuration and troubleshooting.
  • Installing and configuring POS Software and Cratis ERP Software.
    Troubleshooting hardware and software issues.
  • Installing, configuring, and troubleshooting  printers, PDT, and Thermal printers.
  • Providing training, demos, and technical support to clients.
  • Assisting Software Developers in resolving technical issues during the software development process.
  • Coordinating with the sales team and providing market information.
    Diagnosing software, hardware, and network issues for clients and staff.
  • Setting up new workstations and providing on-site and remote technical support.
  • Tracking and managing work records.
    Emirates Dial, Dubai
    till Oct 2021 
    Technical Support Engineer
  • Installing and configured computer hardware, operating systems, and applications.
  • Provided support and maintained procedural documentation and reports.
  • Set up new user accounts and profiles and handled password issues.
  • Conducted electrical safety checks on computer equipment.
    Installed and upgraded antivirus software.
  • Organized and maintained personnel records.
  • Created regular reports and presentations, including recording sick or maternity leave.
  • Assisted the payroll department with relevant employee information (e.g., leaves of absence, sick days, and work schedules).
  • Managed office supplies stock, placed orders, and prepared expense reports.
    Organized a filing system for important and confidential company documents

Education

Bachelor of computer application

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