athahar syed

Experienced Customer Support Specialist with a strong background in B2B SaaS, fintech operations, and product analysis. I’ve led multichannel support across email, chat, voice, and video, collaborating with global teams to improve KPIs like SLA adherence and resolution time. With an MBA and certifications in product management and business analysis, I bring strategic thinking and stakeholder management to every role. Passionate about customer experience, agile environments, and driving impact through data and empathy.

Customer success and support specialist with over 4 years of experience in B2B SaaS, fintech, and product analysis. I've worked across high-growth startups and enterprise environments including PhonePe, Simpl, Rippling, CAE, and First Abu Dhabi Bank. Skilled in multichannel support (email, chat, voice, video), stakeholder management, and data-driven decision-making. I’ve improved KPIs like SLA adherence and resolution time, supported product launches, and collaborated with global teams in fast-paced, agile settings.

MBA and BBA graduate with certifications in product management and business analysis. Strong foundation in strategic thinking, data-driven decision-making, and cross-functional collaboration.