Aya Faouri

Talented  collaboraon  Engineer  with  4  years’  experience  with  Cisco,  configuraon  and  troubleshoong of  networks  in  Enterprise  Unified  communicaons  and  collaboraon  design,  Deployment  and  migraon for  all  the  UC  applicaons.  Prepare  detailed  document  to  move  forward  with  any  project  promptly.  My core  strengths  are  adapng  to new  technology,  problem-solving,  delivering  soluon,  and  working  in  a team  environment.     I'm  hard  worker,  flexible,  and  care  about  details  in  work,  seeking  to  leverage  my  technical  and professional  experse  to  grow  in  the  new  role  at  your  organizaon.  Strong  informaon technology professional  with  a  CS  master’s  degree  focused  on  network  from  The  University  of  Jordan.   

2021  Jan  –  2021  Aug.     TECHNICAL  COLLABORATION  ENGINEER  –  Cisco  Brussels,  Belgium   provide  technical  support  for  Cisco’s  products  to  customers  and  Cisco  partners  via  the  telephone, through  e-mail  and/or  access  devices  remotely  for  Mobile  and  Remote  Access  (MRA)   2017  –  2021       TECHNICAL  COLLABORATION  ENGINEER,  ESTARTA  SOLUTIONS  CISCO  TAC.       A CSE’s  primary  responsibility  is  to  provide  technical  support  for  Cisco’s  products  to  customers and  Cisco  partners  via  the  telephone,  through  e-mail  and/or  access  devices  remotely.     A.   Managed day-to-day  client  and  internal  service  requests  and  documented  all  services performed B. Working on design  and  implementaon  of  Dial-plan  for  Inbound  and  Outbound  calls  in CUCM,  Expressways  clusters C. Collect  traces  and  logs  for  issue  isolang  process. 2016 - 2017   IT  Teacher,  American  Excellence  School   For  the  informaon  and  Communicaon  Technology  (1st  –  6th  grades)   2013-2014   IT  and  End  User  Support  Trainee  Engineer,  MINISTRY  OF  PUBLIC  WORKS  AND HOUSING    • Roung Technologies: Stac Roung , RIP, IGRP,  EIGRP,  OSPF,  BGP.   • Switching Technologies: VLAN, VTP,  STP,  RSTP,  ISL,  802.1Q,  HSRP,  Trucking,  Layer  3  .   2010-2011   Networks  Engineer,  JORDAN  TELECOM  GROUP   Working  with  Data  Networking  &  Systems  Engineering  Department   

MSc in  Applied  Computer  Sciences  AI,  The  University  of  Jordan       GPA of 3.69/4.0                    2007-2011   BACHELOR'S  DEGREE  OF  COMPUTER  Engineering,  Balqa  Applied  University