Azin Baseri

Teleperformance | Dubai, Dubai UAE

Interpreter

Jan 2022–present

· Interpreting English conversations to Farsi and Vice versa.

· Provided interpretation in customer service and medical field.

· Delivered friendly, discreet, and professional service to customers.

· Proved the ability to handle long working hours, night shifts, resolve customer issues and excel within a high-volume, high-pressure setting.

· Communicate and follow up with the client by phone or messages to arrange their appointment .

· Worked extensively with individuals from diverse backgrounds, accompanying the assigned client to translate all information given during necessary doctor appointments

· Working under the direct supervision of the Multicultural Specialist

· Interpreted for patients, scheduled appointments, answered multiline phone, prioritized messages from incomming calls, collected specimens for lab, received and posted payments, dealt with complains.

· Follow ethical codes that protect the confidentiality of information.

· Interacted with all departments (Purchasing, Quality, Accounting). 

Azarbaijan Shahid Madani University | Tabriz, East Azerbaijan Province Iran

2016 - 2021 

B.Sc in Mechanical Engineering