Bemal Babu

Senior IT Infrastructure & Systems Professional with 15+ years of experience driving enterprise IT support, escalation management, and global service operations. Proven expertise in hospitality and retail support, POS ecosystems, critical incident resolution, root cause analysis, and managing IT infrastructure, endpoint, and application environments. Strong background in Windows administration, network support, endpoint security and regulatory compliance. Experienced in team management, vendor management, collaborating with cross functional teams, and driving service improvement initiatives to enhance system reliability and customer experience.

IT professional with 20 years of experience in retail and hospitality environments across the Middle East and global markets. Proven track record in IT service delivery, infrastructure support, POS systems (Oracle Simphony, Micros, PMS), network support, endpoint security, and enterprise application support.

Currently engaged as a Domain Consultant supporting global Oracle 19c and Simphony upgrades for international hotel chains. Previously served as Technical Support Manager at Alshaya International, managing IT operations across 300+ sites, ensuring 98% SLA compliance, 99.9% network uptime, PCI DSS implementation, large-scale POS transformation, firewall migrations, and hardware refresh programs across 400 outlets.

Strong background in incident, change, and problem management using ServiceNow, vendor and budget management, security governance, Active Directory administration, Microsoft 365, and enterprise monitoring tools. Experienced in leading multi-site deployments, service transitions, audit compliance, and cross-functional stakeholder coordination in high-availability business environments.

B.Tech in Computer Science Engineering.