Bipin Kumar

A seasoned housekeeping and hospitality professional with more than 10 years of experience in housekeeping operation, Facility management, Airport, Event management and Palace Operation. Hardworking, energetic and multitasking with outstanding technical knowledge in all aspects of housekeeping operation. Passionate, dynamic and client focused housekeeping professional who pride in the self-ability to deliver the level of customer service and provide creative solutions and memorable experience to the guests. Summary of Skills and Knowledge, Effective Decision-Making Skills.

A seasoned Hospitality Professional with more than 12 years of experience in Hospitality and Housekeeping operation, Facility management, Airport and Palace Operation. Hardworking, energetic and multitasking with outstanding technical knowledge in all aspects of housekeeping operation. Passionate, dynamic and client focused housekeeping professional who pride in the self-ability to deliver the level of customer service and provide creative solutions and memorable experience to the guests. Summary of Skills and Knowledge, Effective Decision-Making Skills.

• Good inspection skills with a very good eye for detail.
• Thorough knowledge of methods of cleaning Guest rooms, public areas and Airport VIP Lounges.
• Good knowledge and proper usage and storage of cleaning chemicals, materials and equipments. 
• Strong working knowledge of all Housekeeping, Facilities and administrative functions. 
• Considerable computer software knowledge to include Word and Excel and PowerPoint. 
• Remarkable ability to lead, guide, direct, develop and motivate people at all levels. 
• Strong written and verbal English communications skills. 
• Third party contractor and vendor management.
• Successful completion of UAE’s top VVIP Events, State Events, Ambassador Events and Meetings.

Skills

Experience

APR 2022 – MAR 2023

Project Manager / Glaze Services, Taj Exotica Resort & Spa, Palm Dubai, UAE

• Oversee daily public area operations of Taj Exotica Resort
• Coordinate employee schedules, duty roaster 
• Enforce all workplace policies and procedures 
• Coordinate training and professional development activities for employees.
• Monitor and implement health and safety measures developed by client and security department.
• Responsible for preparing reports on the performance of public area, it includes – Snagging reports, MOD reports, Furniture inventory, Machine inventory, Incident reports, Property Maintenance request, Staff performance reports.
• Handling banquet and Outdoor events and provide manning according to event requirements.
• Responsible for creating and managing for the public area department.
• Conduct daily briefings with staff and supervisors
• Handling beach operation.

FEB 2020 – Apr 2022

Housekeeping Supervisor / SINYAR HOSPITALITY, Presidential Palace, UAE

• Experience to handle UAE’s top most VVIP events in Presidential Palace of Abu Dhabi.
• Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and maintenance.
• Supervise daily shift operations ensures compliance with all housekeeping policies, standards, procedures.
• Examine building to determine the need for repair and cleaning issues.
• Train, supervise and monitor the quality of work of other housekeepers.
• Conduct ongoing training with existing staff and ensure that new staff is trained as required.
• Quickly resolve client complaints and concerns, ensuring their stay is enjoyable and they are our priority.
• Working effectively with the maintenance department on area wise maintenance needs.
• Conduct monthly inventories on all Furnitures, machineries, consumable items and client items for any discrepancy.
• Monitor Third party supplier and contractor for their work order and assign task. 
• Creation of SOPs and SOMs and their implementation.

nov 2017 – feb 2020

Housekeeping Supervisor / ADNH Compass, JBS School Dubai, UAE

• Implemented new and effective inventory control system as per property standards.
• Responsible for Handling team of 18 housekeeping staff in JBS School Jumeirah Dubai.
• Working effectively with the maintenance department on area wise maintenance needs.
• Placed orders for housekeeping supplies and guest toiletries.
• Created and implemented training programs to enhance employee performance.
• Ensured adherence to safety protocols by enforcing proper and equipment usage.
• Maintained controls over expenses and inventory for optimal budget tracking.

NOV 2016 – june 2017

Custodial Supervisor / FMM, Hamad International Airport, QATAR

• Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and maintenance.
• Conduct monthly inventories on machineries, consumable items and linen to reduce waste and theft.
• Implemented standardized purchasing practices in line with department targets.
• Preparation and submission of accident and injury reports.
• Monitored priorities and liaised between maintenance team and management.
• Establish and implement operational standards and procedures for the department.
• Inspect vacated rooms, corridors, service rooms or halls, stairs, public elevators, lobbies, VIP Lounges and vending.
• Submit all documentation; pertaining to the daily operations of the various environmental maintenance programs.

nov 2015 – sep 2016

Housekeeping Supervisor / ADNH Compass, Uptown Primary School Dubai, UAE

• Assign Staff their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment.
• Work closely with the front desk, department HODs, Maintenance and Facility manager to address issues and concerns.
• Inspected assign areas, complete daily assignment sheets, supervision of 23 staff members, assisted with the ordering of supplies, interactive with school management at the assigned location।
• Inventory, order, and stock the consumable store with all needed equipment supplies per guidelines provided.
• Communicates areas in need of attention to staff follow up to ensure understanding.
• Investigate complaints regarding housekeeping service and equipment and take corrective action.

AUG 2014 – OCT 2015

Housekeeping Supervisor / The Piccadilly Hotel Lucknow, INDIA

• Ensuring that all guest rooms, public areas and back of the house work areas meet the established standards by assigning work and conduction inspections.
• Delegate assignments and supervise AM and PM room attendants and housemen and monitor daily turndown schedule to ensure enough coverage।
• Maintain and monitor lost and found procedure and policies according to the standards.
• Respond and follow through on guest requests, concerns, and problems to ensure the guest’s satisfaction.
• Trained new Room attendants on all departmental procedures and provide training in finding necessary items and cleaning supplies.
• Monitor work orders submitted to engineering and follow up to ensure timely completion.

JULY 2012 – FEB 2014

Housekeeping Supervisor / Hilton Resort RAK, UAE

• Managing 5-10 housekeepers/Room attendants in cleaning of Chalet Villas. 
• Inspect Villas and room attendants to ensure standards are meeting the requirements.
• Answering phones in housekeeping dispatch, direction runners/Room Attendants to make runs for the guest.
• Perform owner, VIP Inspections and arrivals for the current day and future.
• Enforces standards, policies, safety when the housekeeping manager is not around.
• Oversee the work of custodial staff, ensuring that building remain clean and that all maintenance concerns are taken care of in a timely manner. 
• Supervise pubic area staff to ensure the public areas are in standards.

JULY 2011 – June 2012

Housekeeping Attendant / Piccadilly Hotel, India

• Responsible for cleaning of guest rooms and public areas.
• Handling guest request and complaints.
• Responsible for attending departmental trainings and briefings.
• Responsible for any lost and found guest items and deposit at Lost and found department. 

Education

SEPT 2007 – SEPT 2010

Bachelor’s Degree in Hotel Management / PTU, INDIA

3 Year’s Bachelor’s Degree in Hotel Management and Catering Technology from Punjab Technical University.

Personal Details

Date of Birth                 1 July 1984

Marital Status               Married

Passport                       T2793880

Passport Expiry             16 June 2029

Religion                        Hindu

Languages                    English, Hindi and Urdu

Nationality                    Indian

Hobbies                        Blogging, social media, Watching Movies and Exploring New Places.

Bachelor degree in hotel management