Cris Andrew Villanueva

I have long experience working in Concierge department and was able to lead the team for more than 4years, in which I can positively attribute my skills and experience to your hotel. I have also the qualities as Concierge you're looking for, I am hardworking, dedicated, enthusiastic, passionate, a team player, genuine and most of all I have the heart to make people happy. I can do multi-Concierge task.  Moreover, I have a UAE driving license where I can assist and supervise the valet drivers if necessary.

• Lead and guide the concierge team to deliver outstanding service.
• Ensure guest are greeted upon arrival with friendly and professionally manners as well as VIP guest recognition plans
• Lead and mentor the concierge team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Manage front drive operations, assisting valet, bellman, and doorman as required.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Review guest feedback with associates to ensure the quality of service.
• Assist with additional duties as assigned by Senior Management.
• Do planning with regards to budgeting for upcoming yearly Concierge expenses and revenues.
• Provide comprehensive information about hotel services, local attractions and dining options.
• Assist guest in vehicle rentals.
• Promote the hotel's F and B outlets.
• Maintain lobby and luggage room cleanliness and orderliness.
• Coordinate guest paging and ensure accuracy of hotel information directory.
• Prepare upcoming weekly Concierge duty roster.
• Ensure staff grooming and punctuality.
• Handle guest issues promptly, liaising with department heads or executive management as needed.
• Assist guests with email, messages, inquiries, and arrangements during their stay.
• Provide informative and helpful assistance regarding hotel facilities to guests.
• Adhere to department policies, procedures, and service standards at all times.

Bachelor of Science in Commerce - Major in Banking and Finance.