Daniel Manimaran Krishnan

• Plan, develop, maintain and operate a variety of health record indexes, storages and retrieval systems to collect, classify, store and analyze the information.
• Manage the department activities, supervise clerical staff, directing and controlling activities of personnel in the medical records department.

·        Monitors the content of the electronic medical record for compliance with legal requirements and confers with clinical staff concerning issues with the electronic medical record (EHR).

·        Assist with Medical Records Auditing committee every month to do closed Inpatient file audit (Content of discharge summary, Date and time, author/ signature, Legibility, Completeness of all the forms, Use of abbreviations , Continuous entry and Error Correction method as per hospital policy with reason for correction)

·        To ensure the information contained in the record is complete and accurate as per hospital documentation policy.

• Preparing daily all the required statistics reports to the management also by monthly and yearly (Admission, Discharge, Newborn, Still birth, death, radiology and laboratory) based on nationality and age wise.
• To ensure all appointment patients records to be in the counter in chronological order before the OPD starts.
• Supervise prompt and correct delivery of requested records on time (Walk in patients / Emergency patients and Labor room).
• Co-ordination with Front office staff, Guest relation office, Administration, Nursing services, Laboratory, Radiology, Insurance and other departments to complete our daily routine works.

·        Formulate Monthly Key Performance Indicator (KPI) reports and send it Quality Management.

·         KPI 1. Bed Occupancy Rate    2. Rate of Admission 3. DHA and DSC statistical report submission 4. Rate of delinquent medical records 5. Reportable communicable disease to DHA 6. Average length of Stay.

·        Attending Hospital Committee meetings like Patient Care committee, Chart Audit Committee, Patients Safety Committee, Quality improvement committee and Fire and Safety Committee.

·        Giving general orientation to the new staff about MRD based on the department policies and procedures.

• Monitoring the clerical staff retrieving the OP files and dispatching to various OP departments in time (Records Request).
• Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
• Release the information to the patients or persons and third party agencies according to the regulations and also based on the hospital release of information policy.
• Excellent knowledge of all the (26 types) statistics tables related to Dubai Health Authority (DHA) and Dubai Statistical Centre (DSC), then submitting the same through their web site every following month. 

·        Prepare Deceased patients and Medical Legal Case (MLC) files as per the guidelines and send to DHA Clinical Governance office as and when required.

·        Providing of yearly statistics to the management, for purpose of yearly planning and budget.

·        Recommends employee selection, initial disciplinary action; and staff scheduling for their assigned sections.

·         Provides leadership for process improvement and redesign to improve customer satisfaction, reduce costs, and meet departmental and institutional goals and objectives. 

·        Works closely with other Managers of the Revenue Cycle Management (RCM) to ensure seamless flow of the record from discharge to coding completion till the claims submission.

·        Answering inquiries, provides information and resolves complaints from the  other agencies like insurance companies, which often requires the use of judgment and the interpretation of policies, rules and procedures. 

·         Conducting weekly department meeting to discuss and guidance of daily routine works.

·         Prepares reports on the results of the quantitative analysis of the record which may include delinquency rates, documentation completion compliance rates, Joint Commission International Medical Record Audits, and other reports as applicable.

·         In coordination with the Administrative Manager HIMS develops and implements standard operating procedures and guidelines for record processing and analysis, scanning, uploading and release of information. 

·        Ensures staff within their assigned sections attends technical and mandatory training/education.

·        Manages and monitors workflow, quality of work performed and staff productivity, while providing timely feedback to staff.

·        Provides updates to the MRD staff on new procedures, policies, and guidelines as required. 

·        Monitors, evaluates, and recommends solutions to correct inter and intra-department problems/issues; ensures department quality control standards are maintained.

·        Models and facilitates continuous quality improvement within the department. 

·        Responds to questions, concerns or issues regarding services and/or status of records to ensure consistency and compliance with department standards and procedures. 

·        Ensures only authorized personnel have access to health records and patient information.

·        Maintains both active and inactive health records in a locked secure environment.

·        Monitoring and submitting copy of Death notification/Still birth notification to MOH with all relevant documents.

·        Tracking of inactive files with outsource companies.

·        Monitoring quality of scanning and uploading of recent inactive files with available document manager.

·        Update, backup and organize the tracking system on daily basics.

M.A., (Master of Arts degree in Economics)

     Muthurangam Government Arts College, Vellore, Tamil Nadu.

     University of Madras, Chennai, India.

      1.  MBA – (Records Management) National  Institute of Business Management, India

2.  MRT - Medical Records Technician Course

                Christian Medical College and Hospital, Vellore, Tamil Nadu. India

3.  AMCB - Advance Medical Coding and Billing

               ALDOS Institute for Medical Coding-Bangalore India

      4. CEHRS - Certified Electronic Health Records Specialist    

               ( Through Online- Udemy – USA )

Ø  PGDCA -Post Graduate Diploma In Computer Applications

Ø  DCOOP – Diploma in Co-operative Management

Ø  Type writing in English (Higher Grade) 45 WPM

Ø  Microsoft office (Word, Excel , & Power point )