Dareen Khlaeq D

Dareen Khlaeq

Ajman City, عجمان

This professional is in active search of jobs

About me:

Office Manager, Executive Assistant, Secretary, Administration, HR Assistant, Teaching Assistant

Highly motivated candidate with strong advanced interpersonal skills and strong analytical abilities combined
with exceptional interpersonal skills to inspire teams toward providing exceptional performance and achieving
results.
Currently exploring new employment opportunities to join a dynamic challenging environment where I can
create success and utilize opportunities for growth and advancement. This is by fully employing my vast years
of experience along with my educational background to achieve operational excellence

Education:

EDUCATION:-
• Diploma - Office Management & Executive Secretary, New Horizons Educational Institute, August 2005
• High School in Science, Al Fayhaa Middle And Secondary School – Doha, Qatar, 2004
• Diploma, Digital Secretarial and Information Technology, Al Asalah Educational Center, Doha, Qatar, 2009
• Certificate, Secretarial & PA Skills, Corner Stones Learning Center, Doha, Qatar, 2010
• Business Writing, Stenden Institute - CHN, Doha, Qatar, 2009
• Certified Business Professional – CBP (Business Communication), Doha Qatar 2011
• ICDL – International Computer Driving License, Doha, Qatar, 2010
• Microsoft Excel (Levels 2 & 3), InfoCenter, Doha, Qatar 2010
• Computer Science, Microsoft Office Certification, 2008

Experience:

Office Manager and HR Assistant - September 2019 to August 2021
Alryadah Creative Business solutions
I initially joined this company to perform junior admin and secretarial duties but due to my exceptional
performance, I got promoted in short time to handle the office manager and HR assistant roles handling many
major tasks and assignments. My duties included several administrative and secretarial duties as well as tasks
related to human resources matter from recruitment interviews arrangements, payroll arrangements, travel,
hotel reservations and ticketing arrangements including COVID tests and quarantine along with all other
relative requirements from authorities and several other HR duties.
 

Supervisor - November 2018 to August 2019
Dollarama - London, ON, Canada
Joined Dollarama as a part time customer service agent and then in short time got confirmed as a full time
employee with promotion to handle a supervisor position due to my sincere and professional handle of duties
assigned to me. I was trained on all customer service skills including promptly answer customer calls, queries
and solve problems if any. My duties also included answering calls promptly and creating a log register for all
customers’ feedbacks and concerns.
As a supervisor, I had to also to train and answer questions from team members, helps to resolve problems,
and oversees team members workload to ensure quality and compliance with guidelines. My duties also
included processing various payments and oversee cashiers, Improving engagement with merchandise and
providing outstanding customer service, Assist in scheduling and rescheduling staff work shifts, operating
cash register system, money counting and deposit to bank arrangement, properly maintaining, zones, and
stocks for assigned areas, assisting customers and maintain modular and feature presentations and adhering to
the store standards and policies.

Sales & Inventory Associate (Part-time) - November 2018 to July 2019
Real Canadian Superstore - London, ON, Canada
• Provide prompt customer services to ensure exceptional customer experience.
• Completing assigned terminal activities.
• Adhering to food safety protocols by following appropriate sanitation and safety measures
• Correcting Perpetual Inventory and shelf capacity errors
• Handling Cash registers and inventory registers.

E. Teacher Assistant and L/R Supervisor - October 2016 to September 2018
Peel District School – Mississauga, Ontario, Canada
• Track student attendance and class schedules
• Work with smaller groups of students for remedial teaching or reinforcing the learning process (e.g ESL program
and literacy program for socened languages speakers).
• Track and organize activities of students during the school Assemblies
• Help students adjust, learn and socialize and report to teachers about possible behavioral issues.
• Supervise students during the school trips and school activities
• Help teachers prepare lessons, subjects, presentations and teaching plans.
• Supervise and attend library sessions.
• Set up necessary material for classes (e.g. projectors, worksheets, binders)
• Review & Design material for individual students who have learning challenges or special needs.
• Make sure classrooms are always well prepared and ready by ensuring that it is all the time equipped with the
required materials for teachers and students.
• Assist teachers with various other tasks as and when required.

Customer Service Representative - Jan 2014 to Sep 2014
IPTV Telecommunication - Mississauga, ON, Canada
• Have been working as Customer Service Agent to ensure excellent service standards and maintain high customer
satisfaction.
• Provide product/services information and resolve any emerging problems that the company clients might face with
accuracy and efficiency. This includes resolving problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure
resolution.
• Effectively manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid and complete
information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow upto ensure
resolution. Keep records of customer interactions, process customer accounts and file documents.
• Prepares product or service reports by collecting and analyzing customer information, then to provide feedback and
reports to management.
• Ship packages to customer via standard express or courier mailing and update shipping system.
• Obtain and examine all relevant information in order to asses validity of complaints and to determine possible causes and
provide suggestions for best resolution.
• Recommend improvements in products, packaging, shipping, or billing methods in order to avoid future possible problems.

HR Administrative Assistant - October 2005 to July 2013
Qatar General insurance & Reinsurance Co - Doha - Qatar
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances,
and performance evaluations).
• Handling office tasks, such as filing, preparing reports and presentations.
• Screening phone calls and routing callers to the appropriate party.
• Assist with day to day operations of the HR functions and duties by providing clerical and administrative support to
Human Resources executives
• Compile and update employee records including employee annual leaves and Resumption schedule.
• Arrange and coordinate HR projects (meetings, training, surveys etc) and take meeting minutes.
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves and other matters.
• Prepare and handle all hotel reservation along with transportation arrangements for the Company guests and / or for
the company officials when travelling abroad.
• Attend all day to day office and secretarial duties.

Executive Secretary - 2005 to 2005
World Trade Center - Doha - Qatar
Started working in a part time job handling all administrative duties and office work. This included but
limited to the following:-
• Answering phone calls, taking messages from clients and / or transferring calls to the appropriate individuals.
• Maintain the general filing system and managing databases of all business paperwork and correspondence to and
from management.
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
• File and update contact information of employees, customers, suppliers and external partners
• Organize and store paperwork, documents and computer-based information.
• Arrange in-house and external events.

What kind of projects is Dareen Khlaeq looking for?

Office Manager, Executive Assistant, Secretary, Administration, HR Assistant, Teaching Assistant

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