Darshana Bandara

Front Office Executive with 3+ years of experience in Front Office Department operations. Well equipped with exceptional ability to facilitate all aspects of internal and external communication, support the day to day administrative and operational functions by working collaboratively with Senior Management and Department Managers. Proven talent for aligning Front Office operations and hotel objectives with comprehensive administrative knowledge to achieve maximum operational impact, conserve time and boost efficiency.

Front Desk Agent – 15th of November 2022 – Present (Courtyard by Marriott Colombo – Pre opening Hotel) • Handling guests’ profiles and accounts. • Handling phone calls, Airport transport, emails and Guests payments. • Welcome guests. • Handling phone calls. • Handling guests experience platform and mobile check in. • Handling guest check-ins and check-outs. • Handling guests’ complaints. • Night audit

Senior Front Office Executive – 16 June 2022 to 1 of December 2022(Mahaweli Reach Hotel, Kandy) Promoted as the Senior Front Office Executive for superior performance. • Managing front desk and guest relation team • Welcome guests, Handling guest’s complaints • Handling VIP guests’ arrivals and departures. • Provide training programs to new joiners. • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. • Handling guests’ profiles and accounts. • Handling phone calls, Airport transport, emails and customer payments. • Reporting guest complaints, VIP guest information to the Senior Management.

Front Office supervisor – 20 March 2020 – 16 June 2022 (Mahaweli Reach Hotel, Kandy) • Welcome guests. • Handling phone calls. • Update guests accounts. • Handling guest check-ins and check-outs. • Handling guests’ complaints. • Handling room reservations and payments. • Specializes at creating a friendly and receptive office environment

Trainee Receptionist – 17 October 2019 to 20 April 2020 (Mahaweli Reach Hotel, Kandy) • Welcome guests. • Answer and transfer calls. • Handling guest check-ins and check-outs. • Manage guests’ profiles and accounts. • Receive, sort and distribute daily mails. • Update and send VIP guests information to Senior Management. • Update daily guest information briefing sheets.

Bachelor of Arts – BA. (Hons) in Business Administration (London Metropolitan University, UK) (Reading) – 2020 to Present • Diploma in Hotel and Tourism Management (BCAS Campus, Kandy) – 2018 to 2019 Grade: Distinction • Certificate of Foreign Language Basic Course - French Language (Department of Tourism, Central Province, Sri Lanka)