Divya P

• Managed deliveries of product deployments for corporate clients in MEA.
• Managed projects from end to end and monitored the installation, integration and implementation
activities.
• Conducting regular status meetings and addressing issues for smooth transition.
• Acted as an escalation point for Deployment and Delivery related issues and work with customer on daily
basis through a Team of Field support engineers distributed across MEA.
• Optimized Project GANTTs in line with deployment details.

• Supported Sales Team for Effort Estimates, Change Requests, RFP preparation.
• Helped team to create deployment Strategy before sharing deployment plan with
• customers.
• Proposed solutions and escalate and implement cost containment activities.

Efficiently managing ITSM contracts for corporate clients in MEA region.
• Initiating, formalizing, and managing the Service Level Agreements with the clients.
• Setting up support team – Candidate shortlisting, interviewing, selection and Induction.
• Facilitating required trainings and certifications for the field engineers.
• Managing smooth project transition from the client’s existing support team to Redington.
• Coordinating with internal and external stake holders for project transition and pilot sessions.

Conduct monthly Service Reviews with the clients.
• Manage a portfolio of projects and Continuous Service Improvement initiatives.
• Overall monitoring of the projects which includes transition management, SLA definition, internal training on the project KPIs and details, incident analysis, team performance analysis etc. • Develop and distribute KPI reports monthly with clients.
• Single point of contact for all escalations & deliverables related to support services for MEA.
• Identifying the issues/problems and initiate Service Improvement Plans for corrective actions.
• Working with the incident management and problem management team for developing SIPs; monitoring the activities until successfully implemented and tested.
• Managing vendor in multiple regions