Edobor Lawal Okao

Dedicated and service-oriented professional with over 15 years of experience spanning IT, hospitality, and safety services. Currently excelling in luxury concierge roles with proven leadership, communication, and customer satisfaction capabilities. Strong knowledge of hotel operations, VIP service standards, and multilingual environments. Passionate about exceeding guest expectations and streamlining hotel services.

Accomplished Chief Concierge with extensive experience in luxury hospitality, specializing in delivering personalized guest experiences in 5-star environments. Skilled in leading and training concierge teams, managing guest relations, and ensuring seamless coordination across departments to uphold the highest service standards. Known for exceptional problem-solving abilities, discretion, and a deep understanding of guest expectations. Experienced in arranging VIP services, luxury transportation, fine dining reservations, and bespoke itineraries. Dedicated to creating memorable stays through genuine hospitality, attention to detail, and a commitment to excellence.

Holds multiple diplomas in Computer Studies and Computer Engineering from recognized institutions in Lagos, Nigeria, providing a strong foundation in technical systems, problem-solving, and operational efficiency. Complemented by extensive professional training in Concierge Operations, Opera PMS, Telephone Etiquette, Customer Service Excellence, and Emergency Response (including First Aid, Fire Fighting, and Defensive Driving). This blend of technical and hospitality-focused education supports a high level of service delivery, safety awareness, and guest satisfaction in luxury hotel environments.