Enayat Mohsen

 I am highly motivated person, hard worker, team leader, multi tasked and quick learner, want to develop my skills and experience.
I am able to handle multiple tasks on a daily basis, I am a dependable person who is great at time management, have experience working as part of a team and individually, I am a dependable person who is great at time management.

I have 11 years experience in many fields, Banking, Customer service, Retail, Assisting Manager, Telecommunications, And I'm able to learn new skills and able to join new fields . 

Emirates NBD, Abu Dhabi, United Arab Emirates Present - Aug 2016 / Senior Customer Service Representative, (Retail) • Provide support for customers and guide them through online and Mobile banking process. • Provide an elevated customer experience to generate a loyal client. • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. 

National Bank of Abu Dhabi NBAD, Abu Dhabi, United Arab Emirates March 2016 - Aug 2015 / Certificates Issuance Officer and Cheque Auditor • Reviewing the system Managing the Certificate issuance project such as review error logs, coordinating with branches gather information for smooth project's transition. • Certificate Issuance Officer in HR Operation Team Then moved to Cheque Management Unit, working on Certificate asked by Customers, getting certificates Issued Checking details and Information for Customers. • worked on Inward and Outward clearing.

 Vodafone UK, 6th of October, Egypt July 2015 - Oct 2011 // Senior Technical Support Advisor • Used ticketing systems to manage and process actions taken. • Worked closely with team members to meet or exceed all customer service requirements. • Moved to Customer Care Supervisors Supporting my team / Floor-walker Supporting New comers.• Assessed client's profiles and aligned them with the best possible products and services to meet their needs. • Responsible to handle Escalations on the spot and gaining our customer trust and satisfaction. • Helping Advisors with any problem facing them while Logging Supporting HR team interviewing new candidates.

 Kid zone Academy, 6th of October, Egypt Sept 2011 - March 2011 / Nursery and Preschool, Class Teacher • Implementing Montessori Method in teaching and creative ideas. • Supporting the children's development and learning through planned play, activities and mixture tasks building up their language, literacy and numeracy skills. • Helping children to achieve the learning goals of the monthly curriculum.

 Xceed Contact Center, DU International, Egypt. March 2011 - June 2010 / Customer Service Representative • Supporting billing and postpaid customers with any problem facing them while using our network Offering the best quality and gaining our customer trust and satisfaction. • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. • Described product to customers and accurately explained details and care of merchandise.

 Vodafone Egypt, Cairo, Egypt May 2010 - June 2008 / Customer Service Representative• Helping customers with any problem facing them while using our network Supporting collection queue • Handling all bills inquires and complaints Supporting corporate accounts and enterprises Offer help and support for customers in using the new services and give the full info and updates for our promos. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. 

Commercial International Bank, Cairo, Egypt Egypt May 2008 - Dec 2007 // Telesales Representative • Selling products and services to both existing and new clients Making outbound telesales calls and following with cases needs follow up. • Offering customers alternatives, processing the orders. • Maintaining advanced knowledge about all updates for our products Assisting and responding quickly to customers’ inquiries regarding our products. • Logging all phone calls and updating customer record

Ain Shams UNIVERSITY, Cairo, EG June 2009 // Bachelor of Arts Media Department, Radio and TV Section • Grade: Good