Farah Reslan

I have Canadian Nationality, born on 1st Jan 1982. Married and a mother of 3 children (ages: 16, 13, 9) and my residency is sponsored by my husband. I have a Valid UAE driving license. Arabic is my native language and I speak English fluently.

I have Strong analytical & problem-solving skills, Excellent verbal and written communication skills in English and Arabic, and ability to express facts and ideas clearly. I have the Ability to facilitate cross-functional teams to develop, deliver, operationalize, documents and processes.

I am an ITIL Expert and have 15 years of experience in IT service management (Service Transition, Configuration Management, Risk Management). I recently got PMP certification.

As an operational readiness lead, worked on transition of Customers, Services and Service Components into operation, ensuring Services and Configuration items are production ready, with concurrence and acceptance from all stakeholders involved, and that the transitioned services and components meet compliance standards. Worked closely with multiple stakeholders from different streams, from project to delivery and management of services/components, providing governance direction and ensuring timely capture and remediation of any gaps that could affect delivery, management, or support. Responsible for ensuring Risks originating from transitions are captured appropriately and communicated effectively for mitigation and acceptance.

 ITIL v3 Expert certified 

 PMP Certified

[2004] Jordan University of Sci. & Tech. Irbid, Jordan Bachelor’s Degree in computer engineering 

[2007] S. Lawrence College Kingston, Canada Diploma in Computer Networking and Technical Support