Fardan Hasmi

Accomplished Admin and Customer Service Representative with overall 5+ years of vast and diversified  experience. Skilled to oversee a variety of areas, such as medical records, human resources, budgeting, patient admissions, and information systems. Proficient at recruiting and training staff, budgeting, supervising healthcare services delivery, evaluating personnel and finding ways to improve efficiency. Proven history of successful execution in complex, multifaceted, highly competitive environments. Looking forward to leveraging my strong creative thinking, client relationship management, customer service, operations management, and collaboration skills to exceed organizational goals.

Corresponded to coordinate with Doctor for the tele-consultation and other services we offer.

• Developed to make sure no appointments are missed at the end of the day and all necessary follow-ups are up to date | Facilitated to ensure the nurses, drivers, and the backend staff are always engaged and productive throughout the day.
• Coordinated with the driver manager to manage any driver related issues throughout the working day | Collaborated to give support to the backend team, when necessary, in dealing with the clients and laboratory to minimize delays in sample collection and result reporting.
• Provided coverage for Customer Support duties in case of short staff on any day.
• Formulated with function as trouble-shooter regarding daily staff, driver, testing and result issues | Developed to investigate and report any client related issues that happen and set up preventative measures for avoiding it in the future.
• Corresponded to coordinate with the clinical team lead and manager on nurses’ performance, complaints and training.
• Collaborated to report individual team member’s performance, achievements and Improvement areas to PCR team manager and HR to aid in annual appraisals.

I did Bachelors Degree in Mathematics in stella maris college( university of madras ) , Tamil Nadu. Passed out in the year 2016.