
fathima zohara
Sales
About fathima zohara:
Good Day
Im Fathimath Zohara you I have 2years of front office experience and have handled a wide range of clients’ inquiries and issues. I am patient and efficient in my work, and always maintain a positive attitude. These qualities have helped me succeed in my current role as a customer service representative.
As my quality control score indicates, I consistently resolve customer issues in a satisfactory manner. In addition, I have received positive feedback from clients regarding my work. Furthermore, I have successfully completed training courses related to customer service. I also have a highly organized work ethic.
I am confident that I can provide the same level of dedication and excellence to your company if given the opportunity.
Experience
FRONT DESK EXECUTIVE:(Customer service representative)
WESTERN INTERNATIONAL GROUP- NESTO HYPER MARKET
MUWAILEH, SHARJAH
JOB RESPONSIBILITY:
• CustomerAssisting.
• IssuingwarrantyforElectronics& HomeAppliance items.
• Cash Handling.
• Deliver prompt and professional solutions for customer inquiries via phone, email,online chat etc.
• Exchanging Items with customer needs.
• Issuing credit notes for the exchanged return item.
• Handling and follow up of after sale warranty items.
• Billing home delivery items and follows.
• Follow up home delivery items by mailing for confirma- tions.
• Registeringhomeserviceitemsforservicebymailingto exact company and follow up.
• redeeming loyalty card.
• Issuing gift vouchers & promotions.
• Planet tax work.
CASHIER:
AL MADINA HYPERMARKET:
JOB RESPONSIBILITY:
• Receive payments by cash, credit and debit cards.
• Handling cash. Issue receipts to customer
• Count money in cash drawers at the beginning and end of shift to ensure that amounts are correct.
Education
Education:
Master of commerce
Mangalore university, Mangalore
Bachelor of Commerce
Mangalore university, Mangalore
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