Fulgen Ninofranco

I'm looking for a full-time IT position where I can use my skills and experience in business analysis and requirements gathering, software development, CRM software consultancy, customization and implementation, and customer service support to good use.

CRM Developer/Consultant

Atrix Technology Solutions – Dubai, United Arab Emirates (July 2021 – Present)

Creatio CRM (formerly BPM Online) Developer Certified

Key Roles:

• Customization of CRM based on customer requirements.
• Integrated the CRM to different third-party applications such as SAP and customer’s existing internal applications like company websites and etc.
• Quality assurance testing and documentation.
• Product delivery and systems implementation.
• Systems maintenance.

SugarCRM Developer

Key Roles:

• Customization of CRM based on customer requirements.
• Integrated the CRM to different third-party applications.
• Quality assurance testing and documentation.
• Product delivery and systems implementation.
• Systems maintenance.

Maximizer CRM Developer

Key Roles:

• Customization of CRM based on customer requirements.
• Quality assurance testing and documentation.
• Product delivery and systems implementation.
• Systems maintenance.

Customer Service Support

Key Roles:

• Lead the customer service support team who assist customers with everything from system maintenance to customer training.

CRM Developer

Information Technology Services – Dubai, United Arab Emirates (September 2018 – June 2021)

Creatio (formerly BPM Online) Developer Certified

Key Roles:

• Customization of CRM based on customer requirements.
• Integrated the CRM to different third party applications such as SAP and customer’s existing internal applications like company websites and etc.
• Quality assurance testing and documentation.
• Product delivery and systems implementation.
• Systems maintenance.

Programmer

In1go Technologies Inc. - Metro Manila, Philippines (July 2012 – June 2018)

Key Roles:

• Android and desktop application development.
• Lead the mobile application development team.
• Involve in Project Management and business analysis like systems requirements gathering, scoping and wireframes designing.
• Quality assurance testing and documentation.
• Product delivery and systems implementation.
• Systems maintenance.

EDUCATION:

Bachelor of Science in Information Technology

Aklan State University - Aklan, Philippines (2008 – 2012)

Cum Laude