Gabriela Djamova

School administrator / Admissions officer

Secretary 

EMPLOYMENT EXPERIENCE

Admissions officer
Feb 2014 till May 2018      
Ontario International Canadian School, Dubai, the UAE
• Enrollment of new students.
• Giving specialist administrative support and advice or guidance to students and parents.
• Assisting with marketing activities.
• Dealing with complaints and enquiries.
• Meeting face-to-face with students and parents to give guidance.
• Answering and dealing with telephone enquiries and emails.
• Ensuring that the company website is up to date with the latest information.
• Preparing agendas and writing up minutes.
• Re-solving maintenance issues and arranging routine maintenance.

Customer service representative/Cashier 
December 2012 to January 2014

Virgin Megastore (Azadea Group), Dubai, the UAE
• Provide supervision and training of clerical support staff.
• Handle complex issues and multi-task projects in a professional and timely manner.
• Constantly improve and update knowledge of product range, features and benefits.
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat services.
• Develop new accounts, generated growth and profitability, adapt to changing circumstances with innovative administration strategies.
• Effectively develop customer base through prospecting and networking.
• Write proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.
• Acquire an expertise in customer service and "closing the sale".
• Maintain detailed record of individual customers' buying habits and preferences.

Reservation Agent September 2011 till November 2012
Habtoor Grand Resort & Spa, Dubai, the UAE
• Worked closely with the Manager to ensure correct stock levels are available from central distribution area, to assist the operational room service team.
• Ensured that the industry standard with regard to safety and hygiene.
• Ensured succession planning, and a culture that exceeds the very best the industry has to offer.
• Reviewed the product range to ensure that all key quality standards are maintained.
• Assisted in service operations, including staffing, scheduling and coordinating services for room and hotel standards.
• Set up standards for operations, hospitality department and facilities and trained staff.
• Managed all bar areas and service personnel.
• Placed room orders to private vendors.

Bachelors, Social Work and Social Policy                                 2007
“St. Cyril and Methodius” University of Skopje 
Certificate, Executive Secretarial Skills                                2013
Parker Administrative Training, Dubai, the UAE