Gauri Sawant

IT professional with 4+ years in software development, POS systems and IT administration in real estate, hospitality industry. Skilled in Java, PHP, .NET, JavaScript, Spring Boot, and MySQL. Experienced in ERP/CRM implementation, RESTful APIs, database optimization. Strong in IT operations, troubleshooting, and aligning tech with business goals.

IT Administrator
Deira Orient Real Estate LLC, Dubai  |  2023 - PRESENT

• Provide day-to-day technical support to staff for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and network infrastructure.
• Monitor system performance and ensure IT security and data protection
• Manage company email systems and perform regular data backups to ensure business continuity.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Support office devices such as printers, scanners, CCTV, and telephone systems
• Coordinate with the software development team to troubleshoot ERP software issues, report bugs, and request new features.

Software Engineer
Sanguine Software Solutions Pvt. Ltd. , Pune, India  |  2021 - 2023

• Developed POS software with modules for KDS, Inventory, Billing,
  CRM, and Online Ordering.
• Builtscalable applications using Java, Spring Boot, and RESTful APIs.
• Integrated third-party services including payment gateways
  (Razorpay, Paytm) and delivery platforms(Zomato, Swiggy).
• Optimized MySQL databases through indexing, query tuning, and
  performance monitoring.
• Followed Agile/Scrum methodologiesfor iterative development and
  team collaboration.
• Used Git for version control.
• Collaborated on microservices architecture for modular,
  maintainable software systems.

Technical Support Engineer
Sanguine Software Solutions Pvt. Ltd. (Branch) , Mumbai, India  |  2020 - 2021

• Conducted API testing with Postman and validated UI/UX with Selenium and JUnit to ensure performance and responsiveness.
• Identified and documented software bugs, collaborating with development teams to resolve issues.
• Performed regression, performance, and acceptance testing to ensure defect-free software delivery.
• Provided technical support and training to restaurant staff on POS operations, including billing, KDS, inventory, and CRM.
• Created user guides and training materials for various roles (cashier, manager, kitchen staff).
• Monitored live system performance, identifying and resolving issues like slow transactions and data mismatches.
• Assisted in POS deployment across multiple branches, managing configuration, environment setup, and user access.

Master of Computer Applications (MCA)  |  Pune, India  |  2022 – 2023

Bachelor of Computer Science  |  Mumbai, India  |   2018 – 2020