Genevieve Leitao

I am a self-motivated and dedicated professional with more than 15 years of diverse
experience in customer service, problem solving, team management, administrative
work and basic accounting.
Excellent telephonic, IT, organisational, communication and time management skills.
I enjoy working with people, and have strong interpersonal skills.
I work extremely well under pressure and have a lot of patience.
I am experienced in supervising high performing teams, to ensure that all aspects of
their daily work requirements are carried out effectively against demanding time
constraints, and that all targets are met. I am focused on supporting team members
in work practices in order to improve upon efficiency.
I have a proven ability to build productive relationships with both customers and
colleagues.
I am always ready for new challenges and growth.

• Service Advisor at Mercedes Benz for 10 Years

Took care of clients needs, handled all administrative work, managed a team, time management, document control, worked very well under a lot of pressure

• Business Manager for 4 years

Diary management, appointment setting and business travel arrangements for the owner
Managing of the retail store, dealing with clients and sales, and all key aspects of the
business, including the organising and coordinating of 4 major exhibitions throughout the year

• Business Partner for 2,5 years

Working together in a partnership we source and purchase properties to renovate, sell and rent

Matriculation (Grade 12) (2005)
Mercedes Benz Certified Service Advisor
Mercedes Benz Head office, Pretoria, South Africa (2008 - 2009)
Mercedes Benz Training courses completed:
• Technical for Frontline
• Customer Care and Relationship Building
• Technical Orientation
• Warranty and Costing
Financial Accounting & Bookkeeping (Foundation Level)
College SA, Johannesburg, South Africa (2016 - 2017)
Certified in First Aid