Hagar Ramadan

 This is Hagar Ramadan. I am confident I have the skills, the qualities, and the qualifications need to excel in any position.

I am trilingual in Chinese Mandarin, Arabic and English.

* I have been a manager for up to 5 years now, have experienced finance professionals with a marketing background for a global mobile telecommunications company,OPPO.

*Answer customer phone calls according to the standard policy, ensure compliance with established internal control procedures.

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.

*Answer any questions customers might have about payments and Mobile services and products.

*Maintain accounting control by preparing and recommending policies and procedures.

*Maintain customer confidence and protect operations by keeping financial information confidential.

*High customer satisfaction.

*Give feedback to my managers and supervisor in Chinese.

* Place outgoing calls in a timely and efficient manner.

* Schedule appointments for my manager and my team.

* Take full Charge of organizing the meetings.
*Organize flow of work by receiving, sorting and reviewing correspondence.

* Undertake a range of office tasks.

* File all the required documents as requested.

*Preparing summary reports, tables and presentations.

* Conduct research as requested by direct manager.

* Support other departments as per business specific needs.

* Follow all relevant departmental policies, process and procedures so that work is carried out in a controlled and consistent manner.