Haja Mydeen

• Experienced in supporting 24/7 network operations center (NOC) and supporting Data Center environment.
• Experienced in Ticketing System environment to handle network incidents and implement network configurations.
• Comply to ITSM/ITIL Methodologies in daily operations (Change, Incident and Problem Management)
• Monitor and Measure the performance of System proactively, implement corrective actions Identified to Improve performance and service level availability. 
• Outstanding leadership abilities; able to coordinate and direct all phases of project –based    efforts while managing, motivating and leading project team initiatives.

PROFESSIONAL EXPERIENCE:

Singapore Telecommunications Limited, Singapore

Role: Associate Engineer (03/2016 to 07/2021)

• Performs 24/7 network surveillance (Integrated Network Operations Center) of SingTel Mobile and Fixed Networks.
• Responsible for incident management, incident resolution, and automating routine tasks.
• Works in a Ticketing System (CTTS2) to handle network Incidents.
• Monitor the health of network infrastructure and act upon issues within SLA.

Optimum Solutions Private Limited, Singapore

Role: Network Engineer (06/2015 to 03/2016)

Client: Daimler South East Asia Private Ltd 

• Responsible for 24/7 monitoring of Daimler’s APAC network (WAN, LAN, WLAN).
• Works in a Ticketing System (CISM) to handle network Incidents and Implement network related configurations.
• First level of escalation for network related Incident tickets.
• Coordinates with other teams/vendors for escalation of network related incidents and for RMA of network devices.
• Implements Firewall policy, NAT, and VPN requests using Checkpoint.
• Implements Proxy requests (Allowing/Blocking of URLs) and checking of proxy logs.
• Performs IOS upgrades of network switches.
• Implement Switch configuration request and Data Center related request (Nexus port activation).
• Implements External DNS Requests (Add/delete/Modify of A name, C name, MX Record etc). 
• Configure IP phones and setting up feature on DLS Server and UNIFY Communication system.
• Configure Video Conference device and creating Bridge Room for conference.
• Monitoring and managing Access point on WLAN
• Defining scope and assigning IP address for user and network devices in QIP server.
• Monitoring the network performance regularly to improve performance and functionality. 
• Analyze Bandwidth utilization using Cacti and Netflow analyzer and optimize the performance.

Sea Shore Transportation Pte Ltd, Singapore 

Role: Operation Executive (04/2011 to 06/2015)

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, PC or notebooks that have authorized access to the network.
• Using Remedy Tool to resolve the end user problem.
• Monitoring and managing Access Point on WLAN.

HCL Technologies LTD, Chennai, India 

Role: Technical Support Executive (04/2010 to 02/2011)

• Worked behalf of Charter Communications (USA), Provided Technical support to the technicians via Citrix remote Applications and Inbound/Outbound Telephone calls.
• Provided technical solution and defined process to automate the reporting process from Supply Chain Planner engine to individual facilities.
• Liaise with the Operations Team to resolves technical issues. Maintaining the user satisfaction by keeping the SLA.

Mustafa Behbehani Center, Kuwait

Role: Network Engineer (02/2009 to 02/2010)

• Performed diagnostics and troubleshooting of system issues, and maintained equipment inventory list, LAN, WAN and backup important data files.
• Installation and Configuration of Cisco catalyst Switch 2950 and 1841 Router.
• Installation and configuration of Windows XP, Vista, 7 and Server 2003, Active Directory, Implementation of Group policies and troubleshooting the GPO issues.
• Plan, provide hardware & software requirements for new staff, leaving staff, group and office moves.
• Symantec Ghost Software for Image Creation, Dame Ware for Remote Management. 

Modern Computers Ltd, Chennai, India

Role: Desktop Support Engineer (09/2007 to 12/2008)

• Provided Desktop support for computer hardware and software deploy, technical training on hardware/software to end users. 
• Respond proactively to the needs of the business, including the setup and operation of site offices, with support from the Operations/Delivery Team.

• Degree:    Bachelor of Technology (B. Tech) specialized in Information Technology (2003 – 2007)         Anna University, Chennai, India

• Certification:

• ITIL® Foundation Certificate in IT Service Management
• Cisco Certified Network Professional (Routing/Switching) Cisco ID# CSC011519282
• Diploma in Internet Programming.