Hamza Suliman

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.

Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities.

Federal electricity & water authority - Ajman

 Call center agent 

• Handling inbound and outbound calls to customers and clients 
• Handling incoming incidents via the phone / e- mail promptly and Effectively. 
• Following the customer service script provided by the company for uniformity. 
• Take ownership of a call and seeing it through to closure. 
• Escalating calls and issues where necessary to senior managers & Team leaders. 
• Investigating and implementing ways of reducing Calls to the Call Center. 
• Answering & responding to all calls & requests within agreed time Scales. 
• Helping in training new hires by shadowing and providing feedback Keeping customers updated as progressing.

Bachelor of Science (Computer Science). Bharathiar University, India

November 2011