Hemal Edirisinghe

I'm a qualified IT professional with
over 8 years of industry experience in
Banking & Information
Technology, specializing in
Production Support, IBM i (AS/400)
operations, administration and
disaster recovery. I'm adept
at handling several tasks daily and
competent in working under
pressure. 

Senior Engineer - Operations Center
2023 JUL - PRESENT
Wiley - Sri Lanka
Operations Center provides over all support and monitoring for
Wiley’s entire applications and other systems. As a Senior Engineer at
Operations Center, I oversee the overall operations, administration &
monitoring of Wiley's CORE Production System - IBM I (AS/400) &
Dev/QA systems which includes,

Production monitoring and 24x7x365 support across global
regions - USA, UK, Canada, Australia, and Singapore
EOD Processing, Job Submissions & Backup and Restore
Regular health checks, overall AS400 monitoring
IPL procedures, User Management, Error analysis/reporting.
Back- end bulk data processing, order processing, invoice
processing
Report generation (ROBOT Reports).
Monitoring production jobs / job queues/ message queues
Plan and execute end-of-day activities, weekly, monthly &
quarterly activities
Plan and execute Fiscal Year End activities
Provide support for development team activities such as
production deployments
Monitoring non-production backups, which are critical for
development activities
Providing special support on production data transfer activities
Errors escalation and follow-up on production systems and Dev /
QA systems
Major incident support related to any incident involving AS/400
systems
Provide support for requests such as fraud report generation
Perform special operational ad-hoc activities based on
requirements from Business stakeholders
Provide support for user requests such as job submissions, report
generation, user profile elevations, and provision of access
Requirement gathering, evaluating tasks to be automate

Tools - IBM Access Client Solution, Big Panda, Splunk, Zabbix,
Confluence, Service Now

Engineer - Operations Center
2020 APR - 2023 JUL
Wiley - Sri Lanka
Operations Center provides over all support and monitoring for
Wiley’s entire applications and other systems. As an Engineer at
Operations Center, I was able to gain experience in the overall
operations, administration & monitoring of Wiley's CORE
Production System - IBM I (AS/400) & Dev/QA systems which
includes,
Production monitoring and 24x7x365 support across global
regions - USA, UK, Canada, Australia, and Singapore
EOD Processing, Job Submissions & Backup and Restore
Regular health checks, overall AS400 monitoring
IPL procedures, User Management, Error analysis/reporting.
Back- end bulk data processing, order processing, invoice
processing
Report generation (ROBOT Reports).
Monitoring production jobs / job queues/ message queues
Plan and execute end-of-day activities, weekly, monthly &
quarterly activities
Plan and execute Fiscal Year End activities
Provide support for development team activities such as
production deployments
Monitoring non-production backups, which are critical for
development activities
Providing special support on production data transfer
activities
Errors escalation and follow-up on production systems and
Dev / QA systems
Major incident support related to any incident involving
AS/400 systems
Provide support for requests such as fraud report generation
Perform special operational ad-hoc activities based on
requirements from Business stakeholders
Provide support for user requests such as job submissions,
report generation, user profile elevations, and provision of
access
Requirement gathering, evaluating tasks to be automated
Tools - IBM Access Client Solution, Big Panda, Splunk, Zabbix,
Confluence, Service Now

Associate Data Center Assistant
2017 MAR - 2020 APR
Seylan Bank PLC - Sri Lanka
Overall operations and administration of the CORE Banking
system IBM I (AS/400)
Plan & execute day end, month end and year end processes
at entire Seylan Bank
Data communication monitoring on Leased lines, Satellite
links and dial-up links
Monitor and troubleshoot all ATMs, ITM Modules, NODs and
all CDM machines
Generate monthly bank statements to the entire Seylan
Bank customer base
24x7x365 support to over 180 branches island wide
Handle the entire operations of the Disaster Recovery Center.

Trainee Banking Assistant
2015 JUN - 2017 MAR
Seylan Bank PLC - Sri Lanka
Handling and engaging in overall activities of the branch
banking operations and customer relationship management.
Handling of all branch cash operations such as deposits,
withdrawals, manager cheque encashment, pawning
payments, fixed deposit placement and withdrawals.
Handling of foreign currency, NRFC accounts, and RFC
accounts and buying and selling of foreign currency.
Handling of damaged notes and forged notes and
procedures and guide lines of Central Bank of Sri Lanka.
Working with all kinds of remittances such as money gram,
sey cash, speed cash.
Clearance of daily outward cheques (posting of cheques,
cheque image scanning) and handling cheque returns and
customers statements.
All activities of branch account opening, balance
confirmations, MCQ issuing etc.
Provision of the customer service at its best and handling
customers.
Handling of savings accounts, current accounts, fixed
deposits, and foreign currency accounts.
Input and Issue of debit cards and working with the card
management system.
Knowledge on statutory regulations such as Anti Money
Laundering (AML) and Know Your Customer (KYC).
All ATM operations of the branch such as cash loading, TIA
balancing, ATM balancing.
Issuance and encashment of Foreign drafts, FCY, TC and
Traveler’s cards.
Carrying out different types of inward and outward local
remittances such as SLIPS, CEFT, and Salary Diskettes.
Issuance of pay orders, placing of standing orders, inventory
check and stock balancing.

London Metropolitan University

Bachelor of Engineering (Hons) in Computer Networking
2023
Wireless networks Network & Cloud security, Network
Security, Network Planning & Simulation

ESOFT Metro Campus

Diploma in Web Engineering
2012
UI/UX Design, web design/development, database
management, web hosting & web programming

Dharmaraja College – Kandy

G.C.E. Advanced Level - Commerce & Economics
2014
Business Studies, Accounting, Economics