Hiba Amani

Handle high-volume inbound customer inquiries via phone, email, and live chat, averaging 50 interactions daily. •Utilize active listening and problem-solving skills to understand customer needs and provide accurate and timely assistance. •Resolve customer complaints and concerns efficiently, maintaining a 90% satisfaction rating. •Demonstrate in-depth knowledge of company products and services to effectively address customer questions and promote upselling opportunities, resulting in a 15% increase in sales revenue. •Collaborate with cross-functional teams to implement process improvements, resulting in a 20% reduction in average call handling time. •Train and mentor new customer service representatives on company policies, procedures, and best practices.

Khartoum, Sudan Bachelor of Architecture Engineering, Future University Khartoum