Hirantha Dilshan

Strong commitment to resolving customer issues and cultivating a productive corporate reputation. Perform well in both team and solo situations. Demonstrated capability to listen sensitively, fix issues quickly and effectively and high level of proficiency professional connections with contacts.

Junior Relationship Assistant, Hatton National Bank -
Colombo
Responsibilities:
• Establish operation strategy in a team for improving sales.
• Perform data analysis for complex data and files.

12/2016 - 12/2017
Personal Banking Advisor, The Hongkong and Shanghai
Banking Corporation - Colombo
Responsibilities:
• Handing of walk-in clients to respective bank branch.
• Tracked, reported, and analyzed the customer details building the
own summary report before providing clients with banking facilities.
• Campaign operations monitoring peak sectors in the society in return
of the growth of sales.

01/2017 – 01/2019
Business Development Associate, The Hongkong and
Shanghai Banking Corporation - Colombo
Responsibilities:
• The role incorporated a combination of providing financial facilities
in credit cards.
• Established relationships with corporate partners to fulfill the needs

of there company employees though customer made and tailor-
made solutions.

01/2020 - Present
Customer Experience Associate, Dialog Axiata PLC - BIA,
Katunayake
Responsibilities:
• Providing the network solutions to respective customers depending
on their needs.
• Working on data privacy security.

2017 - 2018
Dip. in Business Management, Cambridge Academy of Professional Managers, UK

2016 - 2017
Dip. in Hospitality Management, Aldersgate University, Sri Lanka

2016 - 2016
Preliminary in Certificate in Marketing, SLIM Business School, Colombo