Humakhan Huma

Company Description · At QIMA, we are on a mission to help our clients make products consumers can trust. · We have developed compliance solutions for testing, inspection and certification (TIC) that enable supply chain agility, sustainability and product innovation. Our services ...

Customer Support & Level 1 Troubleshooting · Serve as the first point of contact for client inquiries via email and phone · Respond to customer queries in a professional and timely manner · Identify, troubleshoot, and resolve Level 1 issues related to our vehicle data services · ...

Designs and governs the end-to-end contact center technology architecture across voice and digital channels. · Design enterprise call center architecture (on-prem / cloud / hybrid) · Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco) · Define integrati ...