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Idris Ahmed

Idris Ahmed

Call Center Manager

Customer Service / Support

Dubai, دبي

Social

About Idris Ahmed:

  • Strategic and results-driven Operations Manager with 15+ years of proven success in Customer Service, Sales, and Operations Management across international and domestic markets.
  • Expertise in process optimization, cost control, and performance management to enhance operational efficiency and profitability.
  • Strong background in recruiting, training, and leading cross-functional teams to achieve organizational goals and service excellence.
  • Skilled in client servicing, vendor management, and stakeholder collaboration, ensuring seamless business operations and customer satisfaction.
  • Experienced in attrition control, workflow automation, and continuous process improvement to drive long-term growth.
  • Diverse industry experience across E-commerce, Automobile, EdTech, Insurance, Telecom, and BPO sectors

Experience

  • Strategic and results-driven Operations Manager with 15+ years of proven success in Customer Service, Sales, and Operations Management across international and domestic markets.
  • Expertise in process optimization, cost control, and performance management to enhance operational efficiency and profitability.
  • Strong background in recruiting, training, and leading cross-functional teams to achieve organizational goals and service excellence.
  • Skilled in client servicing, vendor management, and stakeholder collaboration, ensuring seamless business operations and customer satisfaction.
  • Experienced in attrition control, workflow automation, and continuous process improvement to drive long-term growth.
  • Diverse industry experience across E-commerce, Automobile, EdTech, Insurance, Telecom, and BPO sectors

Education

Graduate from Madras University India

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