Israa Gargar

Operation officer and Scrum master relocate to UAE Eager to use my descent experience for supporting cross-functional teams and increasing customer satisfaction through process improvement and agile implementation.

• Scrum Master
  Panda 180 Software Company - Sudan | 2020 - 2022
  Work with peers, Product Owners, and managers to continue to evolve our
  teams, grow their expertise and resolve any obstacles in their way
  Observe & provide consistent and impactful feedback to individuals and team
• Operation Officer
  I&S Group Software Company - Sudan | 2017 - 2019
  Maintaining and analyzing all operational data
  Preparing documents such as Proposals, and SRS
• Call Center Representative
  Sudatel Telecommunications Group - Sudan | 2012 - 2017
  First-line customer support (working with NOC), configuring Routers
  throughout phones, reporting and monitoring Fiber cable status

Alzaieem Alazhari
University, Sudan | 2005 - 2010
Information Technology - Second Class Division One
Scrum Fundamental Certified
SCRUMstudy , online | 2020
Provides guidelines for the successful implementation of Scrum-the most
popular Agile product development and delivery framework