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Ajman City
Israa Gargar

Israa Gargar

Scrum master

Technology / Internet

Ajman City, عجمان

Social

Services offered

Operation officer and Scrum master relocate to UAE Eager to use my descent experience for supporting cross-functional teams and increasing customer satisfaction through process improvement and agile implementation.

Call center representative
Scrum master
Operation officer
Approximate rate: Not specified

Experience

  • Scrum Master
    Panda 180 Software Company - Sudan | 2020 - 2022
    Work with peers, Product Owners, and managers to continue to evolve our
    teams, grow their expertise and resolve any obstacles in their way
    Observe & provide consistent and impactful feedback to individuals and team
  • Operation Officer
    I&S Group Software Company - Sudan | 2017 - 2019
    Maintaining and analyzing all operational data
    Preparing documents such as Proposals, and SRS
  • Call Center Representative
    Sudatel Telecommunications Group - Sudan | 2012 - 2017
    First-line customer support (working with NOC), configuring Routers
    throughout phones, reporting and monitoring Fiber cable status

Education

Alzaieem Alazhari
University, Sudan | 2005 - 2010
Information Technology - Second Class Division One
Scrum Fundamental Certified
SCRUMstudy , online | 2020
Provides guidelines for the successful implementation of Scrum-the most
popular Agile product development and delivery framework

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