Etonong Levis Egbe

Dear hiring team,
My name is Etonong Levis Egbe, I am a Cameroonian and a highly motivated person with extensive communication and interpersonal skills, influent in English and French, very passionate about working in a multicultural team and I believe that I will be the Ideal person to fulfill this role. Having diverse skills like fast learner, talent developer and flexibility. I was nominated colleague of the year and several appreciation comment from guests on good services rendered.  4 years of experience with Jumeirah group being a great team player who believes that we can only fulfill our goals of satisfying our customers if we work together as a team. My job is where I find fun by being zealous about my Job; I will be extremely pleased working with your company if given a chance.

Ensure that all guests on arrival feel welcomed by creating a sense of recognition and high sense of comfort.
Greet, check-in, check-out and settle guest account while ensuring all service standards are followed
Exhibit knowledge of hotel room categories, rates of the rooms, special promotions.
Maintain product knowledge regarding the hotel’s F&B outlets & Spa.
Use up selling techniques to maximize the hotel’s occupancy level.
Maintain knowledge of local services and respond to guest queries accordingly.
Deal swiftly, efficiently and sensitively to guest complaints and report the same to supervisor on shift.
To regularly ensure that the reception is organized and operating in an efficient standard and checklists are completed and forwarded to Shift Leaders/Duty Managers.
To attend the daily briefing and to be aware of all VIPs in-house
To follow the prescribed grooming standards and etiquette. 

I am a Diploma holder in Hotel and hospitality management, I have a high school Advanced and Ordinary Level certificate