Jai Vignesh Ramachandran

With a robust 11-year tenure, I excel as an IT services manager, leveraging strong people management skills to enhance teamwork. The following enumerates my skillset:

• Service Desk & IT Operation - Guiding a proficient service desk team to deliver top-tier end-user support while ensuring smooth IT operations for organizational efficiency.
• IT Asset & Vendor management - Proficient in IT Asset and Vendor Management, I ensure streamlined processes and effective utilization of resources
• Change Manager - Steering efficient change management process to ensure smooth transitions and operational stability in alignment with industry standards.

DHL Global Forwarding

Role        : Manager IT Services 

Duration: June 2022 to March 2024

Responsibility: 

• Managing a hybrid team of 18 -20 people who do the following tasks: Service-desk operation, change Management, IT asset Management & vendor management.
• Planning, implementing, and monitoring changes to minimize disruptions.
• Communicating changes effectively to stakeholders and handling CAB Meeting
• Mentor and direct team members for timely completion of assigned projects. Also, prioritize tasks effectively to optimize the IT Operations.
• Assist in staff recruitment, lead, coaching, performance evaluation of team member through KPI scores to meet their full potential.
• Review SLAs and maintains high quality data.
• Drive operational excellence through process optimization, problem-solving, cross-functional collaboration, and continuous improvement initiatives to achieve measurable results.
• Overseeing IT security for the entire center, supporting Global IT Security team: Implementing & revising the Policies and procedures, Security Incident response, Access control & identity Management, Security awareness training, Vulnerability management and IT Audit support.
• Manage end-to-end asset lifecycle for IT hardware, software, and infrastructure, ensuring compliance, cost-effectiveness, and strategic alignment.
• Vendor management: Collaborate with procurement team to oversee vendor management processes, ensuring effective supplier relationships, contract negotiations, and alignment with organizational goals

IBM Technologies 

Role: IT Service Manager - Change management.

Duration: March 2020 to May 2022           

Responsibility:

• Manages and coordinates all activities necessary to control changes created. Ensures change status, progress and issues are communicated to the appropriate Requester and Authorized groups.
• Responsible for building and reviewing change plans, managing the change implementer, making sure that the change proceeds on the approved Change window
• Sending proper communication to the customer and handling customer Troubleshoot calls.
• Handling Forward Schedule of Changes (FSC) and Coordinating CAB Meetings 
• Monthly Patching activities for production and UAT servers supporting Release team.

HCL Technologies

Role: Operational Team Lead – Change Management.

Duration: January 2018 to March 2020

Responsibility: 

• Manages and coordinates all activities necessary to control changes created. Ensures change status, progress and issues are communicated to the appropriate groups.
• Operational Team Leader in Change Management Team – Possessed seasoned abilities with identification of operational issues and the methods to address them.
• Basic Incident management as cross functional team training in job rotation process.

Sanmina India PVT Ltd

Role: Change Management Analyst

Duration: May 2015 to December 2017

Responsibility:

• Manages and coordinates all activities necessary to control changes created. Ensures change status, progress and issues are communicated to the appropriate groups.
• Asset allocation, maintenance and recycle process.

• Bachelor of Technology in Information Technology - Anna University.
• Percentage -65% & Year - 2005 to 2009.