Jazminn De la Cruz

I am Jazminn P. De La Cruz, mother of two children. Previously working at Al Ansari Exchange as Support Services officer for 4 years. I am handling complaints and call from branches and other departments. I am closely working with the Facility Management unit as any complaints will be forwarded to them for them to assign it to theirs. Contractors or Technicians. When I joined the company I was first assigned to the Logistics Unit as Logistics Officer. I was handling the logistics activities like deliveries to branches and inventory management of the warehouse. Monitoring of the stocks that coming in and out of the Warehouse. . 

Procurement/Support Services Officer

February 2019 – February 2023

• Handling complaints from AAE branches and other Departments.
• Providing customer service and support, including responding to inquiries and resolving issues related to maintenance and delivery of requested items. Ensure customer satisfaction and provide professional customer support.
• Coordinates and assigns Contractors/Technicians to any urgent calls or complaints and ensures that it is attended same day. 
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responsible for organizing and maintaining a central facility for the purchase of all goods, products, services and contracts on a best price/best quality basis.
• Also ensuring the smooth supply of material, consumables and equipment to the company.
• Prepares recommendation, DPO and Local Purchase Order for Suppliers and Contractors that provide products and services to the company.
• Handling Invoices.
• Negotiating with Contractors/suppliers
• Screening of requisitions prior to sourcing out the order from Local and International Markets.
• Managed Materials Management in Civil and Mechanical and Electrical.
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Logistics Officer

March 2011 – February 2019 

• Plan, manage and supervise Logistics, warehouse and transportation. 
• Arrange transmittal of requested items, goods or merchandise to the requesting offices/branches.
• Coordinates with Procurement and Supplier to ensure timely delivery of goods.
• Receiving deliveries from Supplier and verifies it against the Delivery Note and LPO.
• Affixing of asset tags/bar codes to asset items.
• Keep track of quantity, stock levels, inventory and inputting it to the system.
• Actively doing the monthly inventory to ensure stocks are available in right quantity. 
• Assists Marketing Officer in soliciting walk-in clients.                 
• Prepares the daily schedule of deliveries of the drivers to the branches and ensures that deliveries are on time without further delay.
• Prepares Purchase Request to replenish stocks and ensures the availability of items in the warehouse.
• Creates Good Receipt Note (GRN) upon receiving items from Supplier may it be Assets/Consumables.
• Prepares documents of items for disposal and secure quotations from the buyer.
• Performs other duties and responsibilities as may be required from time to time.

BDO UNIVERSAL BANK – PHILIPPINES

Marketing Assistant 2008-2011

• Performs all customer service related functions.
• Deals with enquiries in a professional and courteous manner in person, on the telephone or via e-mail.
• Responsible for opening all new accounts which includes verifying authenticity of all documents submitted. 
• Computes on books and off books transactions.

Teller/Pick up Teller 2005-2008                                          

• Involves in receiving, posting, verifying of signatures and paying all over the counter transactions may it be regular or foreign currency deposits accounts.             
• Verifies the authenticity of the checks as well as the cash received for deposit.                                                
• Pick-up deposits of valued clients and posting it to their respective accounts. Deliver cash assistance to different branches.

General Services 1999-2005

• Process foreign exchange transaction may it be selling or buying of US notes and other currencies. 
• Accepts miscellaneous bills payments and reorder of clients' checkbooks. 
• Prepares bank certification and monthly bank statements. 
• Handles the acceptance and releasing of remittances may it be foreign or domestic.

New Accounts Teller 1997-1999

• Process opening of all new accounts transactions. 
• Handles booking of all special accounts and computes manually all Time deposits maturities. 
• Research account information, verify totals and correct discrepancies. Prepares end-of-day report for Audit period.

MADISON APPLIANCE GROUP OF COMPANIES (Philippines)

Payables Controller 1996 -1997

• Handles the recording, inventory and balancing of the supplies coming in and out of the branch.
• Handles the payment to supplier by preparing checks and vouchers.
• Ensure that the serial number of the appliances received from the supplier tallies in the Invoice/Delivery Notes.
• Prepares monthly report.

Bachelor of Science in Commerce

Major in Business Administration (March 1996)

University of San Agustin

Iloilo City, Philippines