Jerveen Espineli

Proficient NOC Technician offering more than 2 years of experience in network operations, network maintenance and remote support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.

• Responsible for providing 24x7 network, and server support in a production environment to US based clients such as malls, hospitals, and airports.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
• Performed system patches, service packs, hot fixes and new security configurations.
• Troubleshot hardware and software to determine and rectify network problems.
• Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
• Installed patches and performed backups, system builds and image updates.
• Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
• Performed necessary maintenance to support network availability.
• Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
• Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
• Identified and immediately resolved issues with network devices.
• Remotely support multi-vendor network devices like Cisco and HP for device logs, uptime, and other needed parameters.
• Ensured that all ticket and phone calls are handled within appropriate service level agreement time frames.
• Coordinate with team members for a very proactive problem solving, coaching/knowledge transfer to provide best solutions for multiple customers.
• Evaluated security measures and made recommendations to network administrator for upgrades and changes.
• Assigned application access, security roles and permissions.