Jiphy Maria Vincent

An experienced and dynamic IT professional with a solid 9-year track record in Exchange Administration and the IT industry. My expertise lies in managing MS Exchange servers, Office 365 administration, and effectively resolving complex Outlook issues. Throughout my career, I have been recognized for providing exceptional support and solutions to renowned clients.

I possess strong administrative, multitasking, and leadership abilities, complemented by excellent communication skills. I am committed to delivering outstanding results and driving organizational growth. As a proactive team player, I am dedicated to making significant contributions to the success of the organization.

My professional experience includes administering Office 365, Exchange Online, Azure Active Directory, and SharePoint. I am proficient in managing user licenses on the Office 365 portal and providing general Office 365 administration, user management, domain management, identity management, and compliance assistance. I have a deep understanding of Microsoft Office 365 Advanced Threat Protection (ATP) and Exchange online protection.

With expertise in troubleshooting mail routing, mail-flow issues, and managing message hygiene in hybrid environments, I am adept at resolving user attribute, Exchange Server security, and compliance issues. Additionally, I have a strong troubleshooting background in Outlook problems and have enabled audio/video and dial-in conference features for Skype for Business/Teams.

I am knowledgeable in utilizing ActiveSync for mobile messaging service configuration and familiar with the Microsoft Teams admin center. Moreover, I have experience troubleshooting pre and post-issues related to mailbox migration to Office 365 and possess working knowledge of Microsoft Azure AD.

In my previous roles, I have managed and administered Exchange Server 2016, handled tasks related to user creation, deletion, password reset, and account lockout in Active Directory. I provided support and administration for Skype for Business, managed mobile device administration, and resolved issues related to purging and blocking domains. I have also analyzed Cisco IronPort for email security and threat prevention.

I hold certifications in AZ-900 - Microsoft Azure Fundamentals and have a Bachelor's degree in Computer Applications.

In addition to my technical skills, I have strong problem-solving abilities, excellent communication skills, and attention to detail. I am highly adaptable, possess strong customer service orientation, and excel in working both independently and as part of a team.

With 9 years of experience in the IT industry, I have established myself as a dynamic and results-oriented IT professional with a focus on Exchange Administration. My expertise lies in managing MS Exchange servers, Office 365 administration, and resolving complex Outlook issues. Throughout my career, I have provided exceptional support and solutions to renowned clients, demonstrating strong administrative, multitasking, and leadership abilities.

In my role as a Technology Analyst at Infosys Limited, I administered Office 365, Exchange Online, Azure Active Directory, and SharePoint. I efficiently managed user licenses, assisted customers with general Office 365 administration, and analyzed and evaluated alternative solutions for assigned issues. I took ownership of critical issues, ensuring timely resolution according to Service Level Agreements and quality expectations. Additionally, I conducted team meetings, created email templates for issue resolution, and prepared weekly status reports.

As a Senior Systems Engineer at Infosys Limited, I managed and administered Exchange Server 2016, handling user mailboxes, distribution lists, transport rules, and public folders. I provided support and administration for Skype for Business, managed mobile device administration using ActiveSync, and resolved issues related to email security and threat prevention. I actively participated in project discussions, collaborated with colleagues, and coordinated activities at the client's location.

During my tenure as an Operations Executive at Infosys Limited, I provisioned new user accounts in Active Directory, handled mover and leaver requests, and allocated IP phones for seamless communication. I conducted knowledge base sessions, created documentation, and provided Level 1 and Level 2 support for infrastructure services, ensuring adherence to service level agreements and delivering high-quality support.

I possess a strong knowledge of Windows Server operating systems, Active Directory, and Group Policy. Additionally, I have experience with virtualization technologies such as Hyper-V and VMware. My technical skills extend to troubleshooting Outlook issues, Microsoft Azure Active Directory, SharePoint administration, and utilizing the ServiceNow ticketing tool.

With strong problem-solving abilities, excellent communication skills, and a customer service-oriented approach, I consistently deliver exceptional results. I am adaptable, possess excellent organizational and time management skills, and continuously strive for professional growth and learning.

Overall, my professional experience demonstrates my expertise in Exchange Administration, Microsoft technology, and problem-solving. I am confident in my ability to make significant contributions to the success of any organization as an IT System Administrator.

I hold a Bachelor of Computer Applications degree from MG University, Kerala, India. During my education, I gained a solid foundation in computer science and developed essential skills in programming, software development, and database management.

Throughout my academic journey, I maintained a strong focus on learning and achieved a commendable academic performance, earning a score of 62%.

My educational background has equipped me with the necessary knowledge and skills to excel in the IT industry. It has provided me with a solid understanding of computer systems, software applications, and networking principles.

Combined with my professional experience, my education serves as a strong foundation for my role as an IT professional, enabling me to effectively contribute to the success of organizations in the field of system administration and Microsoft technology.