Jocelyn balderas

I'm an experienced and highly skilledprocessing analyst, sales executive, secretary,
and customer representative agent withverifiable 12years of experience and a trackrecord of resolving complex issues quicklyand performing remarkable practices.

Processing Analyst
Etisalat
| July 2013 - January 2021

Handling Enterprise/ SMB customer requests,inquiries, and all services offered by Etisalat GSM accounts.
Ensure complete processing of all customer's applications and requirements received fromthe account/sales manager.
Interact with various people (Industry sales,and service delivery) to review and monitor targets. Performance and service delivery to review and monitor targets, performance measures, work practices, etc.

Sales Executive
Samsung Mobile
| March 2012 - May 2013

Excellent understanding of sales tactics and marketing strategies.
Building a relationship with customer and top rovide the best service that is matched to their needs when it comes to phone services.
Reporting sales and stocks on a day to day basis

Secretary cum Receptionist
ASIF Lighting Equipment
| June 2008 - Feb 2011

Responsible for the efficient record keeping and maintenance of all documents such as visaapplications for the employees, leave applications,passport release forms and duty resumption advice, and travel reimbursement.
Organizing business meetings, business travel,itineraries, and accommodation for managers and staff
Maintaining the punctuality of the office and other otherad hoc tasks.

Sienna College
BS in Hotel and Restaurant Management