Jose Anthony Esteves

Goal-oriented Logistics & Supply Chain Operations Officer with expertise in program management, team building, 
and performance optimization. Proven success in reducing delays of high-volume logistics & supply chain operations to meet established targets. 
Adedicated customer service professional with years of experience in finance, retail, and shipping operations  a fastpaced, team-based environment, ability to deliver support services and resolving customer complaints.

Noon E-commerce  Dubai, United Arab of Emirates

Logistics & Supply Chain – Operations Officer February 2021 – January 2023

·        Analyzes sales forecasts, and coordinates and implements best practices for supply chain, transportation, and warehousing operations

·        Develop project-relevant insights from information and research for strategic procurement with a strong capacity to supply logistical assistance, and inventory management

·        Coordinate with stores operations, vendors, brand team, and fulfillment hubs to check stock availability avoiding delays in deliveries & fulfillment SLA.

·        Supervise the daily operations of fulfilling orders to ensure product quality by checking upon picking, packing, and dispatching.

·        Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

·        Participated in daily activities associated with the movement of materials throughout the organization with an attention to standards for safety, security, and productivity

Noon E-commerce (Grocery Platform)  Dubai, United Arab of Emirates

Logistics Associate           August 2020 – February 2021

·        Provide transportation services, tracking of movement, and procurement of products to support security operations.

·        Ensure the inbounding of shipments is appropriately done according to the invoice, handling vendor timing and systematically engaging in the processing of shipments.

·        Communicate with Logistics and shipping carriers on order status, and expedite or locate missing, misrouted, or delayed shipments.

·        Oversaw the timely dispatch of shipments and maintained a low TAT time, improving the delivery efficiency to the hubs.

·        Reliable individual who successfully manages various objectives while maintaining a solid work ethic, and initiative to go the extra mile to fulfill team goals.

DWC Mena 360 / Fetchr!           Dubai, United Arab of Emirates

Logistics Associate / Customer Service February 2017 – April 2020

·        Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

·        Trained new employees on procedures and policies, products and services, best practices and protocols to reduce process gaps and maximize team performance.

·        Investigate and implement effective shipping, receiving, and dispatching strategies with accurate shipping documentation and processes to reduce delays, and improve schedules.

·        Conduct inventory counts and audits to discover and rectify discrepancies in records through inspections and to compare shipment contents with documentation.

·        Streamline warehouse operations by computerizing tasks, managing customer communications, arranging payments, and maintaining records and documentation.

National Investment Group  Dubai, United Arab of Emirates

Storekeeper        June 2014 – December 2016

·        Maintaining and reconciling inventory through clerical support, using ERP to procure and receive shipments obtained by purchase order.

·        Create excel spread sheets for reports, manage inventory files and research inventory problems.

·        Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

·        Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.

          ADDITONAL EXPERIENCE

SM Super Shopping Malls                Manila, Philippines

Receiving & Dispatching Unit Clerk  June 2013 – April 2014

Pagasa Philippines Lending Company INC.                  Manila, Philippines

Receiving & Dispatching Unit Clerk  June 2012 – June 2013

Bachelor of Science in Information Technology