Kavita Negi

My aim is to be versatile enough toproducesome quality andstate-of-the-artservice in a

dynamic work environment. To give the bes tof myself, honing it by further corporateexposure

and making appropriate use of skills.

Administration Manager, 11/2022- Till Now

Oonzoo Portal LLC Dubai

• Guiding the organization’s activities

• Identifying opportunities to improve a business’ policies or objectives

• Ensuring a company is operating securely and effectively

• Preparing and reviewing operational reports

• Leading and/or participating in meetings

• Maintaining all policies and procedures manuals

• Hiring and training administrative staff

• Delegating tasks to administrative assistants

• Creating personnel folders for new hires

• Monitoring and projecting staffing needs

• Overseeing department budget planning and development

• Managing and maintaining all department databases

• Performing clerical accounting and general office duties as needed

• Developing strong relationships with cross-functional teams and departments.

PROCESS DEVELOPER, 03/2021 - 10/2022

Genpact India Pvt ltd, Noida, India

1.6 YearsworkexperiencewithGenpactIndiaPvtLTDasProcessdeveloper (3Mar 2021

toOct 2022)

Role&Responsibilities:

• Working for Australian Bank in Secure mortgages department

• Verify allotherpropertieswhichare landedby otherbanks

• Have tocheckallvalidor legal idproofwithincome evidence KYC

Analyst

• Prioritized secure handling of sensitive customer information within processes,

minimizingpotential liability issuesby proactively managingrisk.

SENIOR CUSTOMER SERVICE EXECUTIVE, 12/2019 - 01/2021

Concentrix, Gurugram, India 1

year experience,

• Handedmore than80NorthAmerican's customersperday query over call,e-mail and

chat regarding payment related queries.

• Late or lost deliveries related grievances.

ADMINISTRATIVE ASSISTANT, 09/2017 - 10/2019

CPJ College of higher studies & Law, Delhi, India 2

Years experience.

Organize and schedule meetings for an interview

• MaintainallAttendance record on system viabiometric , CL ,EL &keepall records on

register.

• Produce anddistribute correspondencememos, letters, faxes and forms.

• Provide general supporttovisitors.

• Provide information by answering questions and requests.

• Developadministrative staffby providinginformation,educationalopportunities and

experiential growth opportunities.

• Carry out administrative duties such as filing, typing, copying, scanning

etc.

• Maintaincomputer andmanualfiling systems.

• Reply to email,telephoneor face to face enquiries

• Develop and update administrative systems to make them more efficient and easy for

bothinternal staffandvisitor.

• Displayedstrongcustomer service skillswithprofessionaltelephonemanner to

resolve customer enquiries

Himalayan Garhwal University, India, 08/2017 - 08/2019

Master of Arts:English Literature

Kumaun University, India, 07/2013 - 07/2016

Bachelor of Arts: English Literature

Uttrakhand Board , Ramnagar/India, 04/2011 - 05/2012

Senior Higher secondary: Physics/Chemistry/Math