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keshav adhikari

keshav adhikari

Customer Care & Micro Marketing Exe.

Marketing / Advertising / Public Relations

Sharjah, الشارقة

Social

About keshav adhikari:

I am dynamic and work oriented professional with over 5 years of experience in Customer Care & Micro Marketing. I am self-motivated and a good team player with a positive attitude towards approaching things. Promoted rapidly through a series of increasingly responsible positions based on strong decisions, operating, team building and team leadership performance. Managed 11 team members in customer care.

Experience

Business Development Executive AkzoNobel India Limited / Gurugram, India / January, 2016 - December, 2017.

 Lead generation- Planning, Organizing & Implementation. Generating Leads via different marketing modes such as Print Media Ads, SMS Marketing, Bulk Emailers, Canopy Activities and more. Preparing & Sharing reports. Handling issues related to CRM and getting them resolved thru client. 

 

Customer Care- Team Lead AkzoNobel India Limited / Gurugram, India / June, 2015 - December, 2015.

 As a Team Leader my job responsibilities involved: Attending complaints. Distribution of Leads equally between Relationship Officers in local areas. Preparing reports and sharing the same with superiors. 

 

Customer Care Executive AkzoNobel India Limited / Gurugram, India / July, 2013 - May, 2015 

Attending Incoming calls. Making outbound calls. Updating records in internal software. Escalation of complaint calls to superiors.

Education

Senior Education Examination CBSE BOARD, India / Gurugram / April, 2003 - March, 2004 

Higher Education Examination CBSE BOARD, India / Gurugram / April, 2004 - March, 2006

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