Khalid Boss1988

PERSONAL DETAILS

• Date of Birth:              Nov 20th, 1988, Sudan
• Nationality:                               Sudanese
• Languages:                                     Arabic as Mother Tongue, English fluent 

           To work for an organization where I can contribute my skills, assume responsibilities, and strive for collective growth and development, always keeping organization goals as a priority. 

EMPLOYMENT

• IT Support Engineer

Saeed for Traffic System, Dubai, Expo2020 Operation Support

Oct 2021 to Apr 2022

• Created user accounts, edited user account information, reset user passwords using active using active
• Expert with Windows
• Responsible for managing users’ Microsoft Outlook and Active Directory Accounts. Working knowledge of ticketing tool Service Now as per service level agreement (SLA). Experience with Windows AD, DNS & DHCP.
• Responsible for managing users’ Microsoft Outlook and Active Directory Accounts raising and closing 
• Support new technology implementation. Mail migration to O365 done. Support new technology implementation. Mail migration to O365 done.
• Handled Autodesk, Microsoft, and Bentley product portals dealing with vendors with licensing requirements and renewals.
• Autodesk, Microsoft, Bentley product portals with licensing requirements and renewals dealing with vendor
• Assisted in troubleshooting users' technical issues related to system performance, VPN connectivity, and blue screen error on hardware and BSOD issues.
• Assisted in troubleshooting technical issues of users related to system performance, VPN remote platform and
• Provide site support for issues.
• Provided technical support via telephone communication, remote with end site support for issues.
• technical support via telephone communication, remote with end-users and on users and on 
• Respond to, and diagnose, problems through discussions with users, including problem resolution, and follow-up steps.
•  Administration of Antivirus server (McAfee EPO). Monitoring for updates and changes from time to time direct with the help of the McAfee Support team.
• Handled Windows server and file server. Handled Backup server. Backup
• Windows server and file server. Backup server. The backup software used is Arcserver UDP. SKILLS
• ATM Engineer (NCR)

Bank Self-Services Solution for Trade & Service Co. Ltd.,Sudan

Jan 2017 to Apr 2021

• Repair bench diagnosing, checking, and repairing activities.
• Implementing, configuring, and maintaining the product.
• Work with the Aptra Activate for 2 years.
• Managing parts and components stock at warehouse/site offices.
• Ongoing repairs and preventative maintenance of installed ATMs.
• Dealing with customers telephonically and in person.
• Conducting on-the-job training sessions for fresh candidates.
• Preparing operational and technical reports on an ongoing basis.

• Call Centre and Technical support 

Bank of Khartoum, Sudan

         Apr 2015 to Jan 2017 Operation filed ATM 

• Answer calls and respond to emails 
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information 
• Process orders, forms, and applications

EDUCATION

• Master Diploma in Computer Programming, 2016, India

              NICT computer education – India 

• Bachelor of Computer Application, 2015, India

              Chhatrapati Shahu Ji Maharaj University Kanpur – India 

COURSES AND TRAINING

• English Language Course, 2011- Sudan

              American Discussion Club - Sudan

SKILLS

• Extensive Knowledge of taxonomies (IaaS, PaaS & SaaS)
• Knowledge of Microservices with nominal knowledge of Mongo DB
• Understanding to build great products.
• Aware of technical and resource constraints of a product.
• Alert to technical opportunities that can improve a product.
• Size engineering effort based on functional and non-functional requirements.
• Deep knowledge of a product, its roadmap, competitors,
• Understand a product’s functionalities and
• Knowledge of ISO8583 & switching standards.
• Knowledge of basic API 
• Knowledge of ServiceNow – services system -SAP- CRM – POS